Summary
Overview
Work History
Education
Skills
Websites
Certification
Volunteering And Leadership
Cover Letter
Languages
Timeline
Generic

Casey Valentini

Mississauga

Summary

Performance-oriented Staff Manager equipped with necessary skills to recruit and retain top-quality candidates. Knowledgeable trainer and employee relations leader with proven relationship-building abilities. Expert in swim industry operations and best practices. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Staff Manager

Canada Swim School
01.2024 - Current
  • Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
  • Coached and mentored team members in company policies and successful teaching strategies.
  • Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
  • Provided staff with support and training to achieve top client satisfaction.
  • Evaluated employee performance on a continuous basis and coached and trained over 30 team members, increasing quality of work and employee motivation.
  • Implemented performance evaluations for continuous improvement, providing constructive feedback and tailored development plans.

Customer Service Representative

Canada Swim School
04.2022 - Current
  • Handled customer inquiries over phone and email and dealt with suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Proficient in utilizing Bambora software and Microsoft applications
  • Experienced in managing installment plans and processing refunds and credits

Swim Instructor

Canada Swim School
06.2018 - Current
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Adapted teaching techniques to different learning styles.
  • Developed and implemented lesson plans based on individual student needs.
  • Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
  • Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.

Pool Supervisor

Making Waves Swim School
06.2023 - 12.2023
  • Managing staff, payroll, and opening and closing procedures
  • Handling emergency situations and providing stellar customer service
  • Utilizing JackRabbit technologies, Microsoft Excel sheets, and Google Drive for administrative tasks
  • Planning and editing schedules for staff and patrons
  • Providing mentorship and assistance to staff and patrons
  • Working as a head coach to oversee swim lesson programs for parent and tot, kids, teens, adults, and lifesaving courses
  • Optimized scheduling of swim classes by creating an organized system that maximized pool usage for lessons, lap swim, and other activities.

Lifeguard / Pool Supervisor

Jadaco Recreation Management
06.2018 - 06.2023
  • Managing and guarding local pools in Mississauga
  • Key roles involved opening and closing procedures, maintain cleanliness of facilities, vacuuming and backwashing pools, conducting chemical tests, ensuring safety and security of facilities, providing customer service and administering first aid/ CPR if needed
  • Working at various outdoor pools in Mississauga during the COVID-19 pandemic and enforced safety measures and guidelines.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Recorded daily activity logs and incident reports for tracking purposes.
  • Trained new lifeguards on safety procedures and protocol.
  • Shared tips with patrons on swimming techniques and strength training.

Lifeguard / Swim Instructor

City of Mississauga
09.2021 - 08.2022
  • Supervising and maintaining a safe and enjoyable environment for all swimmers
  • Teaching all swimming program levels to participants
  • Participating in pre-season and in-service training during every session
  • Assisting with special events and facility promotion
  • Incorporating and modeling the HIGH FIVE Principles of Healthy Child Development in program delivery where appropriate
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Responded to emergency situations in a timely, efficient manner.

Swim Instructor

Lifetime Fitness
06.2021 - 09.2021
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Developed and implemented lesson plans based on individual student needs.

Creative Writing Instructor

City of Mississauga
03.2021 - 03.2021
  • Developing and implementing creative writing lesson plans and activities for children aged 7-9 and 10-14
  • Aiming to improve writing skills and provide methods to assist students in school
  • Designed innovative lesson plans incorporating various writing styles and techniques for effective learning outcomes.
  • Nurtured a safe and supportive classroom atmosphere where each student felt comfortable sharing their unique voice and ideas during critiques or presentations.
  • Increased student motivation and self-confidence in their creative abilities through encouragement and recognition of individual achievements.
  • Developed a collaborative classroom environment to foster peer review processes and teamwork on creative projects.
  • Assisted struggling students with one-on-one tutoring sessions, leading to noticeable improvements in their overall performance.
  • Allowing children to express themselves creatively with the goal of becoming stronger and more effective writers

Cashier

Terra Greenhouses
05.2019 - 08.2019
  • Assisting customers with purchases, as well as returns and exchanges
  • Following and memorizing sales, discounts, promotional events and manually inputting prices into the system
  • I have also had a great amount of experience with customer service and occasionally assisting other staff members with cleaning, go-backs, item inquiry, and assisting customers with loading items purchased into their cars.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Bachelor of Arts in Humanities - Education

University Of Toronto
Mississauga, ON
06.2024

High School Diploma -

Our Lady of Mount Carmel S.S.
Mississauga, ON
07.2018

Skills

  • Staff Development
  • Innovation Skills
  • Performance Coaching
  • Performance Appraisal
  • Employee Scheduling
  • Team Development
  • Managing Operations and Efficiency
  • Problem Resolution

Certification

  • Examiner
  • National Lifeguard - Pool
  • Standard First Aid with CPR-C
  • Aquatic Supervisor
  • Emergency First Aid Instructor
  • Lifesaving Instructor
  • Swim Instructor

Volunteering And Leadership

  • Assisting other swimmers on the team with improving strokes, proper technique, speed, endurance, and diving, leveraging personal experience as a competitive swimmer
  • Ensuring the safety and wellbeing of everyone at the school's swim team, aligning with the duty to reduce role strain by creating clear structures of job duties and expectations
  • Managing stressful and hazardous situations

Cover Letter

Dear Hiring Manager, I bring a comprehensive set of skills that I believe will make me a valuable member to your team. I have currently graduated from the University of Toronto, and I am excited to continue my studies at the University of Toronto by pursuing my Master of Education in Educational Leadership and Policy this upcoming fall. In my current and past work experience, I honed my abilities in my leadership and responsibility. My customer service, confidence and dedication have acquired me excellent skills which allow me to perform above and beyond. I believe my extensive experience will aid in providing a firm foundation for the position. I am excited to contribute my talents and experience toward your team efforts. As someone who has many years of experience working with a diverse group of people, I believe that my ability to build strong professional relationships has been a beneficial asset throughout my career, and it is the reason why the people who I meet always return with a smile. My current experiences working as a lifeguard, swim instructor and customer service representative for Canada Swim School and for the University of Toronto, have given me much experience with customer service, time-management, problem-solving skills, and challenged me to continuously improve my abilities over the years. I've been a swim instructor to ages as young as 3 months old, to adults in their late 70s. I've also gained valuable experience with clients who have disabilities, such as teaching swimming to children who are autistic nonverbal. These experiences have challenged me to work hard, and perfect the way I teach to ensure it works across not only all ages, but more so, each one of their individual abilities and learning styles. I have an excellent record of always ensuring the safety of others, and I believe that my expertise in safety will make me a great addition to your team. Please review my resume below for a more in-depth illustration of my work experience and accomplishments. I am eager to discuss how my personality and background fit the role of this position. Thank you for your time and consideration of my candidacy. Sincerely, Casey Valentini

Languages

English
Native or Bilingual
French
Professional Working
Italian
Limited Working

Timeline

Assistant Staff Manager

Canada Swim School
01.2024 - Current

Pool Supervisor

Making Waves Swim School
06.2023 - 12.2023

Customer Service Representative

Canada Swim School
04.2022 - Current

Lifeguard / Swim Instructor

City of Mississauga
09.2021 - 08.2022

Swim Instructor

Lifetime Fitness
06.2021 - 09.2021

Creative Writing Instructor

City of Mississauga
03.2021 - 03.2021

Cashier

Terra Greenhouses
05.2019 - 08.2019

Swim Instructor

Canada Swim School
06.2018 - Current

Lifeguard / Pool Supervisor

Jadaco Recreation Management
06.2018 - 06.2023

Bachelor of Arts in Humanities - Education

University Of Toronto

High School Diploma -

Our Lady of Mount Carmel S.S.
Casey Valentini