CASEY SEPESY

• Troubleshot hardware and software problems and resolved them promptly
• Performed regular maintenance and updates on computers and peripherals
• Assisted in the setup and maintenance of computer networks
• Collaborated with team members to implement IT solutions and upgrades
• Ensured data security and privacy measures were in place and adhered to
• Provided technical support to end-users on hardware and software issues

Mobile Electronics Certification Program, certified in mobile electronics installation and repair.

• Managed daily operations of a busy retail store, including inventory management and customer service
• Led a team of 6 employees in achieving sales targets and delivering exceptional customer service
• Managed customer inquiries and resolved issues in a timely and professional manner

• Provided excellent customer care by responding to requests, assisting with customer concerns and troubleshooting problems. Provided incoming call center customer troubleshooting and problem resolution.