Casey Sanderson
Calgary,Alberta
Summary
Enthusiastic, reliable professional who takes pride in providing excellent customer service, creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus, have positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Esthetician
Frilly Lilly
01.2023 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Performed gel/regular polish manicures and pedicures.
- Performed waxing services.
Server
The Keg Steakhouse + Bar
08.2021 - 09.2022
- Upsold high-profit items such as appetizers and wine pairings to enhance sales numbers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Beef & Beach Steakhouse
06.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Server
Sim's Corner Steakhouse & Oyster Bar
01.2016 - 11.2018
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Certificate - Esthetics And Nail Care Technology
MC College
Calgary, AB04.2022
Certificate - Yoga Teacher Training
Yoganandham
Rishikesh, India12.2018
Diploma - Business Administration
Holland College
Charlottetown, PE05.2018
Skills
- Suggestive Selling
- Wine Service
- Hospitality Service Expertise
- High-Volume Dining
- Food and Beverage Pairings
- Order Accuracy
Languages
English
Native or Bilingual
French
Limited Working
Hobbies
- Snowboarding
- Hiking
- Travelling
- Fitness
- Art
Timeline
Esthetician
Frilly Lilly
01.2023 - Current
Server
The Keg Steakhouse + Bar
08.2021 - 09.2022
Server
Beef & Beach Steakhouse
06.2019 - 03.2020
Server
Sim's Corner Steakhouse & Oyster Bar
01.2016 - 11.2018
Certificate - Esthetics And Nail Care Technology
MC College
Certificate - Yoga Teacher Training
Yoganandham
Diploma - Business Administration
Holland College
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