CASEY RODGERS

• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
• Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
• Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
• Assisted clients with claims processing, ensuring a smooth experience during difficult times.
• Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.

As listed above

• Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
• Increased restaurant revenue by upselling menu items and promoting daily specials.
• Reduced wait times, effectively managing reservations and seating arrangements.
• Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
• Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
• Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
• Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
• Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
• Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
• Trained new staff on restaurant operations and policies to strengthen performance.
• Trained staff members on use of POS system.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy
• Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Increased customer retention rates through exceptional communication skills and problem-solving abilities.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
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• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Expedited document processing with accurate data entry and timely filing.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
• Managed travel arrangements for executives, resulting in cost savings on flights, accommodations, and transportation services.