Casey Rivera
Woodland Hills
Summary
Customer service professional with a strong background in a fast-paced environment. Hard-working, detail- oriented, tenacious and motivated. Seeking opportunities where 6 years of communication skills and customer service can be applied.
Overview
7
7
years of professional experience
Work History
Bartender
1212 SANTA MONICA
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
Casita
03.2023 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
Server/Bartender/Shift Manager
JOEY Woodland Hills
05.2018 - 03.2023
- Maintain a consistent flow of drink orders in a fast paced environment to all revenues of the restaurant
- Ensure quality on all drinks that are being served with proper alcohol control
- Build rapport with returning guests to elevate guest experience
- Adapt to guests' drink orders upon request to ensure satisfaction
- Cleanliness and organization of the complete bar, bar walk-in and liquor storage
- Communicate with management staff for 86'd items, menu changes and any assistance for the restaurant
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Education
Associate of Arts - Communications
Pasadena City College
Pasadena, CA05.2018
Skills
- Communication and Organizational
- Written and Verbal
- Reliable, trustworthy and flexible
- Quick-learner
- Training Experience
- Leading fast paced environments
References
Jacob Platter (818)941-6111
General Manager
Alex Bonilla (818)921-2499
Assistant General Manager
Timeline
Bartender
1212 SANTA MONICA
11.2023 - Current
Server
Casita
03.2023 - Current
Server/Bartender/Shift Manager
JOEY Woodland Hills
05.2018 - 03.2023
Associate of Arts - Communications
Pasadena City College
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