Casey R. Campbell
Anaheim
Summary
Results-driven Account Manager with a proven track record of 100% customer satisfaction. Skilled in project management, employee development, and strategic planning. Committed to fostering a positive team culture that enhances organizational performance.
Overview
21
21
years of professional experience
48
48
years of post-secondary education
Work History
Senior, Account Manager
Clariant Oil & Mining Services
Long Beach
04.2016 - 01.2026
- Maintains a 100% Customer Satisfaction Rate.
- Develops Clariant’s presence in Southern California’s Oil and Gas Industry.
- Account Team Leadership / Operations Manager
- Manages a team of Account Managers, Field Techs and Drivers in LA Basin.
- Oversaw HSE Protocols
- Ensures Alignment between Organizational Goals and Account Management Objectives.
- Provides Leadership development.
- Implementation of mentoring and coaching Techs and Support Personnel.
- Promotes a Positive Culture that Drives Initiative-taking
- Managed a fleet of commercial and light duty pickups to maintain safety and compliance.
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans to align services with client needs.
- Coordinated cross-functional teams to deliver integrated service solutions.
- Resolved client issues promptly to maintain strong partnerships.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Proactively identified areas of improvement within assigned accounts' operations.
- Gave extensive support to key accounts in sales, technical and business areas.
- Attended industry conferences and events as a representative of the company.
- Oversaw and supported account management team to improve productivity.
- Cultivated deep knowledge of customer businesses and relationship to company objectives.
- Maintained detailed records of all account activity including sales orders, invoices, payments.
- Conducted market research to identify new business opportunities and trends in the industry.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
- Onboarded new team members to integrate into organization.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
Account Representative
Clariant Oil & Mining Services
12.2014 - 04.2016
- Effectively led, communicated, and managed expectations of customers’ accounts and team activity.
- Managed and tracked chemical inventory.
- Repaired all chemical pumps, lines, and tanks.
- Demonstrated extensive knowledge of offshore, and onshore chemical program.
Operator
Synergy Oil & Gas
Long Beach
12.2008 - 12.2014
- Demonstrated effective Well Test and Production data entry.
- Effectively conducted full diagnostics of pump jacks, ESP, and down-hole production.
- Proficient and proven knowledge of fluid levels and assessing production of pump jacks and submersible wells.
- Operated machinery to ensure efficient production processes and workflows.
- Monitored equipment performance and performed routine maintenance checks.
- Implemented safety protocols to maintain a secure work environment for all staff.
- Trained new employees on equipment operation and safety procedures.
- Documented operational activities and maintained accurate records for reporting purposes.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Performed routine maintenance on equipment to ensure optimal performance.
Electrician
Duke & Associates
06.2005 - 12.2008
- Installed wiring systems in residential and commercial buildings.
- Maintained electrical equipment to ensure safety and compliance standards.
- Troubleshot electrical issues using diagnostic tools and techniques.
- Collaborated with contractors to coordinate electrical installations on-site.
- Upgraded lighting systems for improved energy efficiency and functionality.
- Utilized blueprints to plan layouts for electrical systems effectively.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Followed safety procedures when working on energized circuits; observed lockout and tagout requirements when servicing equipment.
Education
Workplace safety and OSHA compliance -
Private
Long Beach 03.2008 - 01.2026
T.W.I.C -
TSA
12.2015 - 01.2026
T2-PSST AIP-U - Offshore Systems
Ventura Ca
12.2016 - 01.2026
Class B - Hazmat/Tank Endorsement
Ca Dmv
Long Beach, California 03.2014 - 01.2025
Skills
- Customer Satisfaction Management
- Account Team Management
- Resource Management
- Risk Management
- Project Management
- Organizational Development
- Strategic Planning
- Compliance Management
- Safety Audits
- Employee Recognition
- Building Team Culture
- Coaching
- Mentoring
- Employee Development
- Competency Management
- Problem Resolution
- Initiative-taking Culture and Work Environment
- Emergency Response
- Account Performance Review
- Chemical Tracking
- Inventory Management
- Infrastructure Maintenance
- Full Systems Diagnostics
- Down Hole & Subsurface Repair
- Offshore Production Management
- Safety Hazmat Training
- Maintenance
- Incident Investigating
- Reporting
References
Available Upon Request
Education Certifications
- Class B – Hazmat/Tank Endorsement, Licensed to operate commercial tank vehicles transporting hazardous materials.
- T.W.I.C, Authorized for unescorted access to secure maritime and port facilities.
- T2-PSST AIP-U, Trained in offshore production safety systems and regulatory compliance.
- Workplace safety and OSHA compliance, 2008, Trained in maintaining safe work environments and adhering to OSHA standards.
Timeline
T2-PSST AIP-U - Offshore Systems
Ventura Ca
12.2016 - 01.2026
Senior, Account Manager
Clariant Oil & Mining Services
04.2016 - 01.2026
T.W.I.C -
TSA
12.2015 - 01.2026
Account Representative
Clariant Oil & Mining Services
12.2014 - 04.2016
Class B - Hazmat/Tank Endorsement
Ca Dmv
03.2014 - 01.2025
Operator
Synergy Oil & Gas
12.2008 - 12.2014
Workplace safety and OSHA compliance -
Private
03.2008 - 01.2026
Electrician
Duke & Associates
06.2005 - 12.2008