Casey Pelzer

General Manager

Sonic Drive-In Bakersfield

09.2019 - Current

Building strong relationships with customers, vendors and partnering managers to ensure long-term loyalty.
Managing budget, forecasting, and financial reporting processes.
Formulating policies and procedures for successful operations.
Implementing effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Inventory management to optimize stock levels and minimize waste/costs associated with excess product storage.
Providing thoughtful guidance to personnel in navigating and resolving snags in productivity.
Overseeing successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Streamlining inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Addressing customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Leading team, implementing motivational incentives and continuous training on new products.
Scheduling employees for shifts, taking into account customer traffic and employee strengths and availabilities.
In charge of recruiting, hiring and training , scheduling, while following state labor laws and guiding team members to maintain high productivity and performance to meet monthly labor goals. Observe employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracking employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
In charge of payroll management, monitoring daily cash, cash discrepancies, inventory shrinkage and drive-off. Managing purchasing and sales.