Casey Patsula
Calgary,AB
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Experience Coordinator
Market Mall Physio & Chiro
09.2023 - Current
- Interacting and communicating with patients to schedule in appointments, collect payments, and provide the best experience.
- Fostered a culture of empathy among staff members by sharing best practices from successful interactions with patients.
- Invoice treatments through extended health care, WCB, AHS and MVA
- Ensured timely updates on patient status or condition changes were communicated effectively among all relevant parties involved in the care process.
- Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
Gymnastics Coach
University of Calgary Gymnastics Club
09.2023 - Current
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine athlete advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
Education
Master of Management -
University of Calgary
Calgary, AB11.2025
Bachelor of Science - Kinesiology
University of Calgary
Calgary, AB06.2024
Skills
Leadership Qualities
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Problem-solving abilities
Multitasking
Caring and Empathetic
Attention to Detail
Languages
English
Native or Bilingual
Certification
ProServe Liquor Staff Training Completed April 16, 2021
• Standard First aid Level C CPR and AED completed June 19, 2022
• Naloxone Training completed June 29, 2022
• Child protection training completed May 5, 2022
Additional Information
Volunteer experience
APAK (Adaptive Physical activity for Kids) Buddy System – Fall 2023- April 2024
● Working with children with disabilities in a mentoring capacity
● One hour a week facilitating and participating in the activities created for the children
● Skills involved: positive coaching, emotional regulation and co-regulation, building interceptive awareness, building rapport and connection with neurodivergent youth.
Timeline
Patient Experience Coordinator
Market Mall Physio & Chiro
09.2023 - Current
Gymnastics Coach
University of Calgary Gymnastics Club
09.2023 - Current
Master of Management -
University of Calgary
Bachelor of Science - Kinesiology
University of Calgary
ProServe Liquor Staff Training Completed April 16, 2021
• Standard First aid Level C CPR and AED completed June 19, 2022
• Naloxone Training completed June 29, 2022
• Child protection training completed May 5, 2022
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