Casey Pacis
San Francisco
Summary
Highly dependable and communicative, it is of utmost priority to assure a healthy and welcoming work environment. Whether that be through organizing and cleaning, greeting guests and staff, or collaborating with peers, displayed is efficiency and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Orientation Leader
New Student And Family Programs
05.2024 - Current
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Developed strong connections with students through active listening and empathetic communication skills.
- Assisted with transition to college life by providing one-on-one support.
Lead Desk Assistant
Residential Life
04.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Desk Assistant
Residential Life
04.2023 - 04.2024
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins, and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, and shopping activities.
- Completed daily logs for management review.
- Balance building's clerical needs in addition to mail services
Front of House Team Member
Schubert's Bakery
11.2023 - 02.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
Richard Oakes Multicultural Center Intern
Associated Students
08.2023 - 11.2023
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Planned, prepared and participated in weekly meetings and events.
- Took meeting notes and compiled paperwork to support department.
- Provided clerical support, addressing routine, and special requirements.
Education
Bachelor of Arts - Sociology; Race And Resistance
San Francisco State University
San Francisco, CA05.2025
High School Diploma -
Elk Grove High School
Elk Grove, CA05.2022
Skills
- Efficient communicator
- Creative Thinker
- Time Management skills
- Google Chat
- Microsoft Teams
- Typing Speed: 60 wpm
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Public Speaking
- Attention to Detail
- Clerical Support
- Adaptability and Dependability
- Phone Inquiries
- Spreading Awareness
Timeline
Orientation Leader
New Student And Family Programs
05.2024 - Current
Lead Desk Assistant
Residential Life
04.2024 - Current
Front of House Team Member
Schubert's Bakery
11.2023 - 02.2024
Richard Oakes Multicultural Center Intern
Associated Students
08.2023 - 11.2023
Desk Assistant
Residential Life
04.2023 - 04.2024
Bachelor of Arts - Sociology; Race And Resistance
San Francisco State University
High School Diploma -
Elk Grove High School
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