Casey Pacis
San Francisco
Summary
Highly dependable and communicative, it is of utmost priority to assure a healthy and welcoming work environment. Whether that be through organizing and cleaning, greeting guests and staff, or collaborating with peers, displayed is efficiency and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Orientation Leader
New Student And Family Programs
2024.05 - Current
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Developed strong connections with students through active listening and empathetic communication skills.
- Assisted with transition to college life by providing one-on-one support.
Lead Desk Assistant
Residential Life
2024.04 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Desk Assistant
Residential Life
2023.04 - 2024.04
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins, and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, and shopping activities.
- Completed daily logs for management review.
- Balance building's clerical needs in addition to mail services
Front of House Team Member
Schubert's Bakery
2023.11 - 2024.02
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
Richard Oakes Multicultural Center Intern
Associated Students
2023.08 - 2023.11
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Planned, prepared and participated in weekly meetings and events.
- Took meeting notes and compiled paperwork to support department.
- Provided clerical support, addressing routine, and special requirements.
Education
Bachelor of Arts - Sociology; Race And Resistance
San Francisco State University
San Francisco, CA05.2025
High School Diploma -
Elk Grove High School
Elk Grove, CA05.2022
Skills
- Efficient communicator
- Creative Thinker
- Time Management skills
- Google Chat
- Microsoft Teams
- Typing Speed: 60 wpm
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Public Speaking
- Attention to Detail
- Clerical Support
- Adaptability and Dependability
- Phone Inquiries
- Spreading Awareness
Timeline
Orientation Leader
New Student And Family Programs
2024.05 - Current
Lead Desk Assistant
Residential Life
2024.04 - Current
Front of House Team Member
Schubert's Bakery
2023.11 - 2024.02
Richard Oakes Multicultural Center Intern
Associated Students
2023.08 - 2023.11
Desk Assistant
Residential Life
2023.04 - 2024.04
Bachelor of Arts - Sociology; Race And Resistance
San Francisco State University
High School Diploma -
Elk Grove High School
Similar Profiles
Michael DunnMichael Dunn
Student Orientation Leader at New Student And Family ProgramsStudent Orientation Leader at New Student And Family Programs
Tyrell DyerTyrell Dyer
Office Assistant at Student Transitions and Family Programs (STFP)Office Assistant at Student Transitions and Family Programs (STFP)
E'Mily HugerE'Mily Huger
Orientation Leader at NCCU New Student & Family ProgramsOrientation Leader at NCCU New Student & Family Programs