Casey Nordberg
Clovis
Summary
Systems professional with robust background in systems management and support. Known for enhancing operational efficiency and providing reliable system solutions. Valued team collaborator with results-driven approach and adaptable to evolving environments. Skilled in network administration and systems integration.
Overview
19
19
years of professional experience
Work History
IT Systems Specialist
AVITA Medical
07.2023 - Current
- Managed yearly audits, coordinated IT training programs, and supported various IT projects
- Collected and reviewed access logs, managed new hire checklists, and conducted phishing campaigns
- Maintained the ISMS Security Dashboard and handled vendor scorecards and onboarding processes
- Assisted with updating ISMS ISO 27001 from 2013 to 2022 and conducted internal hire and termination audits
- Created and documented training for new hires in LMS and developed manuals
- Participated in ISMS meetings, risk treatment, management meetings, tabletop exercises, and continuous improvement tasks
- Set up, inventoried, and managed hardware devices
- Logged ticket counts, reviewed help desk tickets, and identified streamlining opportunities
- Conducted internal hire and termination audits and collected SOC reports from vendors and departments
- Trained techs on new SaaS and created purchase requisitions and invoices
IT Support Technician
Oxford Global Resources
04.2019 - 05.2023
- Troubleshot hardware and software problems for networked components, workstations, and printers
- Assisted with domain transfers, computer transfers, and Windows upgrades
- Created training guides and provided remote support using TeamViewer
- Wrote technical articles and participated in projects, testing, and deployment of new technologies
- Provided technical support to departments accessing networked services such as network access, electronic mail, remote network access, and VPN access
- Ensured users had appropriate permissions to access services and resolved any issues that arose
IT Desktop Support Tech / Department Discovery / Integration
UCLA Health
10.2018 - 02.2019
- Provided high-quality support for networked components, workstations, and printers
- Participated in projects, testing, troubleshooting, and deployment
- Ensured timely response to priority service or outages to meet departmental SLAs
- Collaborated with peers and ISS to integrate and harmonize DS services across Health Sciences
- Actively participated in team meetings to maintain a high level of customer service
Desktop Support Technician Contractor
Electronic Arts (EA)
08.2018 - 08.2018
- Provided onsite/remote technical support and managed hardware inventory
- Supported A/V in conference rooms, network printers, and graphic design tools
- Contributed to the deployment of new systems
Veezi IT POS Support Tech & Integration Specialist
Vista Entertainment Solutions
02.2017 - 07.2018
- Remotely troubleshot Point of Sale Systems and computer hardware
- Guided customers on installing Windows and researched driver compatibility
- Produced custom configurations and templates for various devices and software
- Installed network sharing to share printers and devices on theater networks
- Used SQL to check system parameters and produced custom Vantiv Tri Pos configuration files for credit card pin pads
- Created custom BOCA & Practical Automation FGL language ticket templates and Epson receipt templates
- Trained multiple people using the best solutions to lead them to success
Assistive Technology Specialist
Los Angeles Valley College
05.2006 - 06.2016
- Produced and translated instructional materials into electronic, Braille, and audio formats
- Installed and updated computer systems with adaptive hardware and software configurations
- Trained staff and faculty on accessibility tools and assistive technology
- Worked with medical-grade assistive technology hardware for the blind and deaf population
Education
No Degree - ATACP
CSUN
Northridge, CA09-2006
CISCO Networking
College of The Canyons
Valencia, CA07-2006
Skills
- System maintenance
- Technical troubleshooting
- Network support
- Team collaboration
- Organizational skills
- Troubleshooting skills
- Excellent communication
- Reliability
- Multitasking
- Problem-solving abilities
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Operating systems
- Information security
- Mobile device management
- End-user training
- Data analytics
- Hardware troubleshooting
- Hardware configuration
- Vendor relations
- Incident management
- Application support
- Client support
- Employee onboarding
- Training and mentoring
- System diagnostics
- IT strategy
Software
Network Routing Equipment
· CAT 5, 6 Crimping, Installation, Testing
· Electrical Systems Repair, Soldering
· Ethernet (Gigabit Ethernet, Fast Ethernet)
Network Software/Protocols
· Active Directory
· Network Analysis / Documentation
· LAN/WAN Technologies
· Routed Protocol (TCP/IP)
Operating Systems
· MS Server
· MS Windows
· Mac OS
Server Applications
· MS SharePoint
· VMware
· Citrix
Applications
· ON Track
· Rukus Commscope
· AVIGILON ALTA
· Crowdstrike
· Fresh Service
· SurveyMonkey
· Paylocity
· TitanHQ
· ScreenConnect
· SAP Concur
· FortiClient
· Zscaler
· Cisco AnyConnect
· MS Intune
· Okta
15+ Years Employment
National University Assistive technology 2015 - 2016 (1 year) Woodland Hills, CA
College of the Canyons Computer Support Technician 2004 - 2005 (1 year) Valencia, CA
Mac-HQ Computer Apple Technician 2002 - 2005 (3 years)
Timeline
IT Systems Specialist
AVITA Medical
07.2023 - Current
IT Support Technician
Oxford Global Resources
04.2019 - 05.2023
IT Desktop Support Tech / Department Discovery / Integration
UCLA Health
10.2018 - 02.2019
Desktop Support Technician Contractor
Electronic Arts (EA)
08.2018 - 08.2018
Veezi IT POS Support Tech & Integration Specialist
Vista Entertainment Solutions
02.2017 - 07.2018
Assistive Technology Specialist
Los Angeles Valley College
05.2006 - 06.2016
No Degree - ATACP
CSUN
CISCO Networking
College of The Canyons
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