Casey Matthess

-Worked with customers to find solutions to their issues, nutrition, wellness, or general pet care.

-Provided sufficient knowledge on taking care of any kind of pet.

-Completed transactions both with card and cash as well as restocked empty shelves and checked store supply and orders.

-Helped customers and team members resolve conflict and calm down from stressful situations.

-Signed regularly with Deaf customers/ regulars.

-Trained new team members and managed tasks to fit in the given time slots per shift.

-Used precise cleaning agents and techniques to clean and sanitize all surfaces, resulting in a 98% reduction in bacteria and germs.

-Cleaned and sanitized bathrooms, kitchens, and other high-traffic areas on a weekly basis.

-Developed and maintained a safe and hazard-free work environment for all staff members.

-Consistently received excellent feedback from customers on the cleanliness of the building

-Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame

-Handled customer complaints calmly and professionally, resolving customer issues in a timely manner

-Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service

-Operated cash register, credit card machine, and other electronic equipment accurately and efficiently

-Operated a computer system to process payments and exchanges