Casey Marsden
Toronto
Summary
Diligent professional with a background in hands-on training and practical application looking to begin an apprenticeship. Demonstrates ability to quickly master new skills and contribute effectively to team efforts. Proven track record of problem-solving and attention to detail in complex tasks. Comfortable conversing with customers, considering their needs and concerns to find solutions that benefit both them and the company. Experienced problem solver in scheduling, staff issues, purchasing, and sales. Proficient in multiple computer-based programs, with a willingness to learn new skills and improve current ones. Seeking full-time opportunities to apply expertise and drive results.
Overview
7
7
years of professional experience
Work History
Front of House Night Manager
Joey Restaurant Group
09.2021 - 03.2024
- Promoted to the management position after starting as a server originally.
- From the bartending position I was promoted to a bartender then a shift manager followed my training manager then on to night manager as my skills progressed.
- Responsible for writing a front of house schedule for a large team weekly (80+ staff)
- Responsible for opening and closing the restaurant and dealing with large amount of cash on a daily basis.
- Ready and willing to solve issues with customers, staff and fellow management ranging from complaints, requests and internal conflicts.
Food Runner & Barback
Harbour Sixty Steakhouse
09.2018 - 09.2021
- Responsible for bar maintenance, cleanliness and stock while accepting, organizing and putting away large liquor orders on a weekly basis.
- Quickly and efficiently delivered large amounts of food to tables over multiple floors while communicating with the kitchen and front of house about customer requests and internal issues.
- Efficient and fluid management of the exposition area of the kitchen between cooks and guests.
- Responsible for training new staff entering the workplace and ensuring their role was understood and executed properly.
Bartender & Server
St. Louis Bar & Grill
07.2017 - 10.2018
- Responsible for opening and closing duties daily.
- Able to address customer concerns and issues ensuring customer satisfaction.
- Responsible for restocking, accepting deliveries and dealing with large amounts of cash on a daily basis.
Education
Specialized Bachelor of Science - Kinesiology
York University
01.2013
Skills
- Customer relations
- Team management
- Problem solving
- Scheduling
- Communication
- Computer skills
- Adaptability
- People management
- Complaint handling
- Guest relations
- Sales leadership
- Inventory monitoring
Timeline
Front of House Night Manager
Joey Restaurant Group
09.2021 - 03.2024
Food Runner & Barback
Harbour Sixty Steakhouse
09.2018 - 09.2021
Bartender & Server
St. Louis Bar & Grill
07.2017 - 10.2018
Specialized Bachelor of Science - Kinesiology
York University
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