Casey Hilkers
Pefferlaw,ON
Summary
Systems engineer with over 13 years of experience in IT infrastructure design, configuration, and implementation for both on-premises and cloud computing platforms. Extremely proficient in determining and interpreting the requirements of a customer and developing a comprehensive strategy/proposal which addresses any and all asks. Highly skilled at developing simple yet comprehensive proposals that clearly articulate the advantages of a given solution from a technical, operational, and financial perspective.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Advisory Systems Engineer
Dell Technologies
Toronto, ON
03.2023 - Current
- Trained junior engineers on best practices for systems engineering, increasing team productivity and skill level.
- Develop comprehensive TCO analysis' and reverse architecture comparisons against competing solutions to highlight the financial and operational benefits of the offered solution(s)
- Enhanced customer satisfaction with expert advice on system architecture and design strategies.
- Actively engaged in continuous learning opportunities to stay updated on industry trends and advancements in technology best practices.
Senior Systems Engineer
Dell Technologies
Toronto, ON
07.2018 - 03.2023
- Worked with all key stakeholders across multiple business units to determine optimized Data Protection and/or Cyber Recovery solutions.
- Proactively identified opportunities for upselling or cross-selling within existing accounts, contributing to increased sales revenue.
- Established long-lasting relationships with key customers through excellent communication, understanding their needs, and providing tailored solutions.
- Championed process improvement initiatives, resulting in streamlined workflows and enhanced productivity levels.
Senior Technical Specialist (Field Consultant)
Mid-Range Computer Group
01.2017 - 07.2018
- Design and implementation of entire virtual environments including architecture, installation, configuration, and tuning for both large and small-scale businesses
- Design and implementation of Backup and Disaster Recovery strategies using both VMware SRM and Veeam
- Design, implementation and maintenance of a Veeam Cloud Service Provider infrastructure in which both Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) are offered
- Handled all on-boarding activities for all new Veeam Cloud Connect clients including seeding, educating them on the process, and configuring jobs
Storage Infrastructure Administrator
Tangerine Bank
11.2014 - 01.2017
- Configure and maintain all backups of information across all servers, databases and systems within a single site and across multiple sites
- Perform tasks necessary to fulfill service level agreements with end-users regarding storage allocations, limitations, security, and availability
- Planned, coordinated, and executed large-scale migrations including switch migrations and SAN frame migrations
Technical Services Administrator
Tangerine Bank
05.2011 - 10.2014
- Large scale deployments of Server application farms using multiple hypervisors
- Administration and architecture of VMware environment including Site Recovery Manager, Orchestrator, Horizon
- Design and maintain Active Directory environment and streamlined new account creations
Skills
- Enterprise Infrastructure Design
- IT Infrastructure
- Data Protection
- Cybersecurity Expertise
- Disaster Recovery
- Virtual and Cloud Technologies
- Data Replication/CDP
- Information Security
- Customer proposals
- Expert Problem Solving
Certification
- Microsoft Certified: Azure AI Fundamentals
- Microsoft Certified: Azure Fundamentals
References
Available upon request
Timeline
Advisory Systems Engineer
Dell Technologies
03.2023 - Current
Senior Systems Engineer
Dell Technologies
07.2018 - 03.2023
Senior Technical Specialist (Field Consultant)
Mid-Range Computer Group
01.2017 - 07.2018
Storage Infrastructure Administrator
Tangerine Bank
11.2014 - 01.2017
Technical Services Administrator
Tangerine Bank
05.2011 - 10.2014