Casey Gilligan
St. Albert,AB
Summary
Dynamic service manager with a proven track record at Oasis Pool and Spa, excelling in team leadership and problem-solving. Enhanced service efficiency by implementing process improvements, boosting customer satisfaction. Skilled in multitasking and organization, adept at fostering strong client relationships. Successfully increased sales and profitability through strategic initiatives, demonstrating a positive attitude and commitment to excellence.
Overview
30
30
years of professional experience
Work History
Service Manager
Oasis Pool and Spa
Winnipeg, MB
05.2011 - 09.2025
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on pool maintenance procedures and customer service standards.
- Developed and implemented process improvements to enhance service efficiency and response times.
- Oversaw scheduling and allocation of resources for service appointments and maintenance tasks.
- Resolved customer inquiries and complaints, fostering strong relationships with clientele.
General Manager
Cipprianis
Winnipeg, MB
11.2001 - 10.2010
- Developed and implemented staff training programs to enhance service quality and efficiency.
- Analyzed operational processes, identifying areas for improvement and implementing effective solutions.
- Oversaw inventory management, ensuring optimal stock levels while reducing waste and costs.
- Managed vendor relationships, negotiating contracts to secure favorable terms for supplies and services.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Service Technician
Krevco Pool and Spa
Winnipeg, MB
05.1995 - 11.2021
- Assisted in troubleshooting and repairing equipment to ensure optimal functionality.
- Learned safety protocols and proper tool usage for maintenance tasks.
- Supported senior technicians in routine service calls and customer interactions.
- Gained experience with diagnostic tools to identify mechanical issues effectively.
Education
No Degree - Economics
University of Manitoba
Winnipeg, MBInternational Baccalaureate -
Silver Heights Collegiate
Winnipeg, MBSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Service Manager
Oasis Pool and Spa
05.2011 - 09.2025
General Manager
Cipprianis
11.2001 - 10.2010
Service Technician
Krevco Pool and Spa
05.1995 - 11.2021
No Degree - Economics
University of Manitoba
International Baccalaureate -
Silver Heights Collegiate