Casey Bindl
Riverside
Summary
Results-oriented professional specializing in inventory control and budget management. Demonstrated success in leading high-performing teams and implementing process improvements that enhance customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
West Marine
Newport Beach, CA
02.2025 - Current
- Delivered exceptional customer experiences that drove strong profit growth in Q1, with momentum trending to exceed targets in Q2 through a service-first sales culture.
- Built and led a high-performing team focused on personalized service, product expertise, and relationship building, resulting in increased customer loyalty and repeat business.
- Resolved complex customer needs with a hands-on leadership approach, ensuring timely solutions for both in-store and delivery customers.
- Launched “Hub” delivery program to better serve customers’ convenience needs, managing a 6-van operation to ensure reliable, customer-focused fulfillment.
- Improved order accuracy and turnaround times by aligning team workflows with customer expectations, enhancing overall satisfaction and trust.
- Trained staff to anticipate customer needs and provide tailored recommendations, strengthening the store’s reputation for knowledgeable and dependable service.
- Maintained high service standards during peak demand by optimizing staffing, communication, and floor leadership presence.
- Fostered a customer-centric culture by coaching employees on service recovery, communication skills, and proactive engagement.
Store Manager
West Marine
Hermosa Beach, CA
02.2024 - 02.2025
- Led daily store operations, ensuring optimal inventory management and customer satisfaction.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Implemented visually appealing merchandising strategies to enhance customer engagement.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Lead
West Marine
Riverside, CA
03.2023 - 02.2024
- Trained and mentored new staff to enhance product knowledge and customer service skills.
- Developed promotional strategies that increased customer engagement and loyalty within local market.
- Collaborated with cross-functional teams to streamline operations and improve service delivery efficiency.
- Oversaw daily sales activities, ensuring adherence to company policies and procedures for operational excellence.
Production Supervisor
American Heritage Railways
Durango, CO
01.2021 - 03.2023
- Supervised end-to-end costume production, from design handoff to final fittings, ensuring quality, accuracy, and on-time delivery.
- Led and coordinated a team of stitchers, cutters, and craftspeople, maintaining high standards of workmanship and efficiency.
- Managed production schedules, prioritizing builds and alterations to meet tight deadlines and changing production needs.
- Collaborated closely with designers, directors, and wardrobe teams to execute creative vision while staying within budget.
- Oversaw fittings and alterations, ensuring proper fit, performer comfort, and durability for repeated use.
- Controlled inventory, materials sourcing, and budgeting to optimize costs without compromising quality.
Entertainment Operations Supervisor
Universal Studios
Universal City, CA
02.2016 - 03.2020
- Streamlined daily operations to enhance team productivity and guest experience.
- Supervised staff performance, ensuring compliance with safety protocols and operational standards.
- Implemented training programs to improve employee skills and service quality.
- Collaborated with cross-functional teams to optimize workflow and address operational challenges.
Education
Associate of Arts - Music Performance
Riverside City College
Riverside, CA06.2012
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Sales techniques
- Budget control
- Process improvements
- Vendor relationship management
Timeline
Assistant General Manager
West Marine
02.2025 - Current
Store Manager
West Marine
02.2024 - 02.2025
Sales Lead
West Marine
03.2023 - 02.2024
Production Supervisor
American Heritage Railways
01.2021 - 03.2023
Entertainment Operations Supervisor
Universal Studios
02.2016 - 03.2020
Associate of Arts - Music Performance
Riverside City College