Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certificationsandmemberships
Personal Information
Hobbies and Interests
Timeline
Generic
Casandra Pasten

Casandra Pasten

Calgary,AB

Summary

Diligent Sales Coordinator with 13+ years of diverse industry experience in Natural Gas, Manufacturing, and Retail. Proven track record in establishing and maintaining productive partnerships. Self-directed and determined in effectively managing inventory and meeting customer demands. Passionate about leveraging extensive knowledge to develop territories and drive sales growth. Committed to making a positive impact by successfully turning around declining sales.

Overview

13
13
years of professional experience

Work History

Sales Coordinator

Access Gas Storage
12.2021 - 05.2023
  • Analyzed market conditions and customer profiles to provide tailored solutions.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
  • Prepared comprehensive contracts and sales materials approximately 3 per day for account managers, ensuring clarity and accuracy in all documentation.
  • Engaged clients through compelling sales presentations and timely responses to requests for proposals (RFPs), fostering strong client relationships and driving revenue growth.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Receptionist

Hays Outsourcing Century Group
05.2021 - 10.2021
  • Conducting research and compiling reports for supervisors and other employees or the 3 siblings companies.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Scheduling meetings and events, and organizing any necessary materials for them.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Server Assistant

Blue Water Cafe
06.2019 - 10.2020
  • Assist servers and ensuring the dining area's cleanliness and organization 150 customers per night.
  • Help servers with any table set up needed to ensure guests have a smooth dining experience.
  • Demonstrated excellent teamwork by collaborating with colleagues to efficiently handle tasks and provide exceptional service to guests
  • Welcome and greet guests at the table when needed.
  • Greeted customers warmly to provide exceptional customer service.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.

Logistics Coordinator / Buyer

Moeller Manufacturing
01.2016 - 01.2017
  • Negotiation, settlement and tracking of orders within U.S and European suppliers to ensure timely delivery and favorable terms.
  • Maintained approximately 15 ordering schedules, weekly managed inventory, and assisted with transfers between stores and warehouses to ensure optimal distribution of merchandise and minimize transportation costs.
  • Tracked orders and notified customers of status or potential delays.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Improved order accuracy through meticulous data entry and verification processes.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.

Sales & Business Development

Ascorp
01.2015 - 01.2016
  • Expanded customer base by identifying new business opportunities and cultivating leads through networking and outreach efforts.
  • Contributed to increasing the company's market share 5% by developing and implementing strategic sales initiatives.
  • Contributed to the development of long-term business strategies through market research, competitor analysis, and identification of potential growth opportunities.
  • Assisted in the development of sales forecasts based on historical trends, market conditions, and competitive intelligence gathered during research efforts.
  • Delivered compelling sales presentations to potential clients, securing new business contracts and partnerships.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
  • Increased revenue growth by identifying new business opportunities and supporting sales team efforts in securing contracts.

Operations Coordinator

Berlingo Logistic Group
01.2013 - 01.2014
  • Coordinated and managed a logistics team responsible for overseeing 15 technicians across the country, ensuring smooth operations and timely completion of projects
  • Oversaw the delivery of tools and supplies to technicians nationwide, facilitating efficient building maintenance and repair processes
  • Managed and distributed project budgets, effectively allocating resources to meet project needs while remaining within financial constraints.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks.
  • Streamlined operations by implementing efficient processes and procedures.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
  • Oversaw day-to-day operations of large teams across several sites.
  • Improved employee performance by implementing training programs and conducting regular performance reviews.
  • Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
  • Worked with vendors to make purchases and reconcile invoices.
  • Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.

Store Manager

Fantasias Miguel
01.2012 - 01.2013
  • Recruited, trained, supervised, evaluated and appraised staff performance, fostering a high performance team culture focused on delivering exceptional customer service.
  • Implemented strategies to improve employee retention, resulting in a 20% increase in retention and reduced turnover costs.
  • Coordinated and integrated the field team of 45 consultants, ensuring alignment with corporate goals and objectives.
  • Increased store profitability by 30% through effective sales and marketing initiatives, cost control measures and inventory management strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Buyer & Logistic Coordinator

Interticket Group
01.2010 - 01.2011
  • Collaborated with cross-functional teams to ensure product specifications were met, enhancing customer satisfaction.
  • Conducted market research to identify pricing trends in various regions to optimize purchasing decisions and maximize 5% revenue.
  • Coordinated payment procedures and invoicing, ensuring accuracy and compliance with financial policies and procedures.
  • Coordinated event logistics and transactions across multiple geographies, managing logistics and ensuring seamless event execution.
  • Negotiated with vendors to secure favorable terms, quality and competitive pricing. Reduced 15% procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Maintained complete documentation and records of the 100% purchasing activities to smooth transactions.
  • Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
  • Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
  • Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
  • Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.

Education

Diploma in Business Communications Program -

Greystone College
Vancouver, CANADA
09.2020

Bachelor's degree in International Relations -

National Polytechnic Institute
CDMX, MÉXICO
11.2010

Skills

  • Over 13 years of experience in analysis, listening, and skillful problem solving in dynamic, healthy, fast-paced environments
  • More than 9 years of experience in logistics, procurement and business development with a proven track record of driving results and improving processes
  • Bilingual
  • Strong written and verbal communication skills
  • Strong organizational and time-management skills, with ability to prioritize and be flexible/adaptable to manage changing priorities on short notice
  • Proficient in Microsoft Office Suite with advanced skills to ensure proficient data analysis, reporting, and presenting skills
  • A skilled negotiator with a strong sense of professionalism and the ability to foster positive relationships and reach agreements that are mutually beneficial to both parties
  • Customer Focused
  • Passion for Excellence
  • Goals and performance
  • Strong enthusiasm
  • Customer Communication
  • Sales Reporting

Accomplishments

  • Successfully launched *Bluetting* Mexican Market 2010
  • Grew territory from $10,000 to 12,000. In Zona Bajio Ascorp.
  • Achieved 100% by completing Sales Coordination position with accuracy and efficiency in Access Gas Storage.
  • Supervised team of 17 staff members and 45 in total. Fantasias Miguel, Mexico City
  • Used Corporation Software to develop inventory tracking spreadsheet, finance and all about the product.

Languages

English
Fluent
Spanish
Native - Fluent

Certificationsandmemberships

C-TPAT CUSTOMS -TRADE PARTNERSHIP AGAINST TERRORISM

Personal Information

Title: Office Coordinator

Hobbies and Interests

  • Hiking
  • Dance
  • Reading
  • Cook

Timeline

Sales Coordinator

Access Gas Storage
12.2021 - 05.2023

Receptionist

Hays Outsourcing Century Group
05.2021 - 10.2021

Server Assistant

Blue Water Cafe
06.2019 - 10.2020

Logistics Coordinator / Buyer

Moeller Manufacturing
01.2016 - 01.2017

Sales & Business Development

Ascorp
01.2015 - 01.2016

Operations Coordinator

Berlingo Logistic Group
01.2013 - 01.2014

Store Manager

Fantasias Miguel
01.2012 - 01.2013

Buyer & Logistic Coordinator

Interticket Group
01.2010 - 01.2011

Diploma in Business Communications Program -

Greystone College

Bachelor's degree in International Relations -

National Polytechnic Institute

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Casandra Pasten