Casandra Moreno
Long Beach
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal coaching and communication skills.
Overview
10
10
years of professional experience
Work History
Human Resources Business Partner
Charter Communications, Spectrum
09.2023 - Current
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Collaborated with leadership to assess and improve policies across board.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Facilitated effective communication between management and staff, fostering a positive work environment.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Optimized workforce planning and resource allocation for improved operational efficiency.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Developed and delivered special events for company employees.
- Reduced employee turnover rates with targeted retention strategies and support systems.
- Conducted regular performance reviews, providing constructive feedback and fostering culture of continuous improvement.
Human Resources Manager
Walmart
03.2020 - 09.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Processed employee claims involving performance issues and harassment.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events and incentive programs.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Optimized talent acquisition strategies to attract high-caliber candidates, focusing on employer branding and competitive positioning.
Department Manager
Walmart
01.2018 - 03.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Customer Service Manager
Walmart
02.2015 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
General Studies
Long Beach City College
Long Beach, CASkills
- Policy Implementation
- Employee Retention
- Employee Relations
- Retention Strategies
- Coaching leadership
- Talent management
- Legal Compliance
- Benefits Administration
- Conducting employee surveys
- Background Checks
- Diversity and Inclusion
- Exit Interviews
- HR policies development
- Managing employee relations
- Recruitment Strategies
- Optimizing performance
- Problem-Solving
- Coaching and Mentoring
- Onboarding, Training, and Development
- Human Resource Information System HRIS
- Conflict Resolution
- Leadership Training and Development
- Human Resources Operations
- Performance Management Systems
- Administering Disciplinary Procedures
- Compliance
- Policy Improvement Recommendations
- Corrective Action Planning
- Exit Interviews and Processes
- Human Resources Department Processes
- Accident Investigations
- Unemployment Claims
Timeline
Human Resources Business Partner
Charter Communications, Spectrum
09.2023 - Current
Human Resources Manager
Walmart
03.2020 - 09.2023
Department Manager
Walmart
01.2018 - 03.2020
Customer Service Manager
Walmart
02.2015 - 01.2018
General Studies
Long Beach City College
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