Casandra Durand-Lecompte
Gatineau,QC
Summary
Highly motivated employee with desire to take on new challenges and quickly mastering new skills,Driven by a strong work ethic and adaptability and exceptional interpersonal skills, I excelled at Jean Coutu Pharmacy by enhancing workflow and accuracy in medication dispensing. My background in customer service and problem-solving, alongside a proven ability to learn quickly, has consistently improved pharmacy productivity and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Jean Coutu Pharmacy
2022.11 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Provigo
Cashier Customer Service And Supervisor
2018.04 - 2023.03
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Commis
Pharmaprix
2017.12 - 2018.03
- Assisted customers with inquiries and complaints with professionalism.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Verified expiration date of products prior to stoking shelves
Education
GED -
École Secondaire Mont Bleu
Gatineau06.2020
Skills
- Problem-solving skills
- Good Communication
- Attention to details
- Customer service
- Organization
- Strong work ethic
- Adaptability
- Open minded
- Responsable
- Time management
- Respectful
- Team work
Objectives
I would like the opportunity to join a team so i am able to meet new people having meaningful interactions, getting out of my comfort zone by experiences new things and by using my skills to support the team and clients in achieving their goals.
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Technician
Jean Coutu Pharmacy
2022.11 - Current
Provigo
Cashier Customer Service And Supervisor
2018.04 - 2023.03
Commis
Pharmaprix
2017.12 - 2018.03
GED -
École Secondaire Mont Bleu
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