Carzie Carter
Oxnard
Summary
Personable and dedicated professional committed to delivering exceptional service and creating positive relationships. Outgoing and efficient with a proven ability to multitask effectively in fast-paced environments. Seeking a permanent position that offers growth opportunities and the chance to contribute meaningfully to business objectives. Passionate about driving success through collaboration and proactive problem-solving.
Overview
14
14
years of professional experience
Work History
Visual Merchandiser
Hennes & Mauritz
Thousand Oaks, CA
09.2025 - 01.2026
- Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store in collaboration with the Store team
- Stay up to date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers etc.
- Allocate time for fashion & trend awareness to understand trend theory, mood boards for styling techniques, and product presentation in order to anticipate our customers’ needs and enhance the in-store shopping experience
- Share, inspire and educate your store teams, keeping them up to date with seasonal changes, fashion trends, relevant visual and commercial information, in-store communication, and price perception
- Coach and develop the Store team’s visual and commercial skills to ensure high-quality product and commercial presentation according to guidelines
- Support and develop daily routines and best practices for your Store team to consistently maintain visual and commercial standards while ensuring customer service engagement
- Develop and coach talents and provide onboarding training for new colleagues
- Organize, deliver, and carry out visual and commercial upskilling for yourself and your colleagues
- Complete Visual and Commercial trainings based on Global, Regional & Sales Market learning and development goals
- Support Sales Market and Area teams with expansion (store projects) needs
- Execute the visual, commercial, and styling curation for the store based on commercial calendar, allocation, store activation plan and fashion stories according visual and commercial guidelines
- Carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes ensuring clear fashion stories are created based on inspiration from the visual and commercial guidelines
- Execute window and styling setups according to visual & commercial guidelines to create an inspirational and commercially driven customer experience
- Secure a good customer flow by maintaining commercial layout and fixtures to highlight key fashion and fashion stories
- Ensure a strong balance and the maintenance of price signs in windows and throughout the store, following guidelines in line with Global strategy and Sales Market requirements
- Collaborate with Facilities Management to ensure all lighting is functioning properly, designed to highlight products and display forms in windows and across the store
- Maintain and care for all display forms and interior material (fixtures & fittings) with a focus on sustainability
- In collaboration with the Area Visual Manager, ensure your store navigation is maintained and updated in line with the latest guidelines and store layout
- Ensure your store has sufficient quantities of sale and other activity materials, including POS in accordance with local routines
- Experience in being solution-focused to improve product presentation and commercial execution in-store
- Strong knowledge of visual, commercial, and operational best practices, routines, and tools
- Know how to manage, follow-up and act on selling equation and weekly sales reports
- Leading with integrity and adhering to the Brand’s ethical standards
- Extensive interest and expertise in fashion
- Strong product presentation, styling, and commercial knowledge maintaining high standards
- Ability to engage and taking responsibility offering constructive feedback in an inspiring way
- Prioritize customer experience and use strong prioritization skills to manage and act on feedback from Store Management and Area teams
- Ability to work towards actively promoting customer loyalty and selling products to customers
- Thrive in a dynamic, collaborative environment, working with the entire store team
- Manage tasks and customer queries efficiently
- Analyze data to make informed decisions
- Be solution-focused and adaptable, finding the best solutions aligned with our company values and culture
- Leverage and adapt to new technologies introduced in the store
- Prioritizing growth and learning for yourself and the team
- Keep both sales floor and back of house clean, organized, and safe adhering to local security guidelines
Sales Advisor
Hennes & Mauritz
Oxnard, CA
09.2013 - Current
- Provide excellent direct and indirect customer service according to H&M standards and meet the five basic demands on the selling floor, in the fitting room, and at the cash register
- Answers phones courteously and promptly
- Actively works with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines to maximize selling opportunities
- Rings on the register, reports and handles all required transactions, issues receipts and packs merchandise
- Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
- Executes reductions, price changes, transfers and cash register routines
- Utilizes established H&M policies and procedures to assist in loss prevention and safety for the store and partners with store management as needed
- Works effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M's store standards
- Adheres to H&M values and internal standards policies, and procedures contained in the H&M Employee Handbook
- Excellent customer service skills required along with Ability to recognize and execute selling opportunities
- Must be able to work a flexible work schedule including nights and weekends
Customer Care Representative I
Anthem Blue Cross
Newbury Park, CA
11.2018 - 04.2019
- Focus on answering calls. Demonstrate the companies values of caring for while proactively working to resolve members questions and concerns
- Strive for first call resolution, working to resolve member issues at the point of contact
- Use dual monitors and leverage computer based recourses to find answers to customer questions, and help simplify next steps for members without giving them homework
- Reach out to partners in other departments or to Doctors' offices to help resolve a customer concern
- Support teammates flex as business needs require to ensure we are meeting the needs of our customers
Athlete (Associate)
Nike Factory Store
Camarillo, CA
09.2012 - 01.2013
- Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
- Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
- Maintain knowledge of various store departments. Perform shipping and receiving duties, stock the floor, and perform cleaning duties. Serve as a product knowledge resource for consumers
- Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques
- Assist with loss prevention efforts by providing proactive customer service
Education
High School Diploma -
Channel Islands High School
Oxnard, CA6 2010
Some College (No Degree) - undefined
Ventura College
Ventura, CASkills
- Welcoming & customer centric
- Promote & sell products to our customers
- Driving all OMNI instore services & features
- Customer Focus
- Effective Communication
- Coach & Develop a Team
- Cross-Functional Collaboration
- Team Player
Languages
English
Native or Bilingual
Timeline
Visual Merchandiser
Hennes & Mauritz
09.2025 - 01.2026
Customer Care Representative I
Anthem Blue Cross
11.2018 - 04.2019
Sales Advisor
Hennes & Mauritz
09.2013 - Current
Athlete (Associate)
Nike Factory Store
09.2012 - 01.2013
Some College (No Degree) - undefined
Ventura College
High School Diploma -
Channel Islands High School