Carter Maynard
Edmonton,AB
Summary
I'm an Outgoing and personable professional with a background in human resources, (HSE)health, safety and environment, restaurant management and oilfield operation manager. Skilled in developing relationships with customers, team members and providing excellent customer service and with 30 years of coaching high school football & hockey.
I also have 30 years of hands-on experience carrying out various maintenance tasks to avoid malfunctions. Skilled in analyzing repair requests, resolving and troubleshooting common failures and stocking adequate maintenance materials. Friendly and fastidious team player possessing outstanding hand-eye coordination and manual dexterity. Safety-oriented Maintenance Worker offering 15 years of troubleshooting and repair expertise. Dedicated and reliable with skills in problem solving, general plumbing and electrical work. Team-oriented with commitment to completing tasks on-time and under budget. Reliable HSE offering 10 years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Hardworking and reliable with strong and good customer services. Highly organized, proactive and punctual with team-oriented mentality. Motivated professional, Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Looking for a position that best fits your company.
Overview
24
24
years of professional experience
Work History
HR/Safety/Maintenance Worker & Deliveries
JRA Equipment LLC/Bakken Supply LLC
Dickinson, ND
01.2018 - Current
- HR duties included, managing employees, recruiting, hiring, onboarding, administering benefits (BCBS, 401K and Life insurance.)
- Help employees maintain positive relationships with their coworkers and employers, TEAM environment.
- Developing plans to meet company objectives.
- Creating systems to motivate employees, team building activities, help boost morale and improve cooperation with coworkers and employer.
- Implemented safety protocols to ensure compliance with health and safety regulations.
- Organized and ran monthly safety meetings.
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
- Maintained compliance with internal and regulatory safety standards.
- Changed air conditioning filters to improve indoor air quality and help HVAC system perform properly.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Repaired machines, equipment or structures using tools or equipment.
- Performed routine maintenance by inspecting drives, motors or belts.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Implemented troubleshooting techniques to resolve issue.
- Executed groundskeeping duties, including snow removal and leaf cleanup, to ensure safe access.
- Maintained outdoor areas, including landscaping and parking lot repairs.
- Monitored building security systems and participated in emergency planning.
- Updated maintenance records and logs to track repairs and costs.
- Responded to emergency repair requests promptly to minimize downtime.
HR Manager/Benefits Specialist
Elite Power LLC
Dickinson, ND
02.2017 - 03.2018
- Hired employees and processed hiring-related paperwork.
- Prepared or maintained employment records using human resources management system software.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Administered employee benefit plans.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Scheduled or conducted new employee orientations.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Conducted exit interviews and completed employment termination paperwork.
- Addressed harassment allegations, work complaints or other employee concerns.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Contacted job applicants to inform of application status.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Sourced, qualified and conducted screening interviews with job candidates.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Health and Safety Officer
Elite Power LLC
Dickinson, ND
02.2017 - 03.2018
- Guided, wrote, revised and developed various site health and safety management programs.
- Delivered training for personnel in areas of safety, accident prevention and other matters related to implementing safety procedures in facilities.
- Identified opportunities to remove hazards from workplace and developed programs and processes to mitigate such workplace hazards.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Developed programs to reduce work-related illnesses and injuries to improve operational productivity.
- Participated in business safety committee meetings and health and safety audits.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Reviewed safety legislation to determine necessary changes in safety requirements.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Conducted post-accident investigation and prepared reports to identify possible accident causes and hazards.
HR Executive/Corporate Office
MBI Energy Services
Belfield, ND
08.2012 - 01.2017
- Designed employee performance evaluation process and merit program.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
- Devised HR systems and procedures for organization.
- Recruited and trained new employees to manage overall talent acquisition.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Organized and maintained records to facilitate programs, events and activities.
- Devised and executed employee development, performance oversight, compensation and benefits programs.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Worked with department managers to assess needs.
- Developed and oversaw performance appraisal systems to drive peak performance.
- Developed job descriptions using targeted keywords and published job openings on company website and job boards.
- Supported leadership and employee relations by responding to requests, grievances and other issues or needs.
- Reviewed HR metrics reports to drive direction and support.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Supervised HR Department employees by directing activities and monitoring performance.
- Complied with local, state and federal laws and established organizational standards.
- Researched, identified and maintained knowledge of labor regulations, legal requirements and government reporting regulations.
- Guided startup and management of HR operations, systems and programs for new location within company.
- Devised training programs for new and existing employees.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
Operations Manager
MBI Energy Services
Watford City, ND
05.2010 - 07.2012
- Crafted operations best practices using audits and project management team feedback.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Presented performance and productivity reports to supervisors.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Published customer satisfaction results from feedback forms and correspondence.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with team leaders on quality audits.
- Managed scheduling, training and inventory control.
- Enforced federal, state, local and company rules for safety and operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
Assistant Operations Manager
MBI Energy Services
Ross, ND
08.2009 - 04.2010
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Health and Safety Officer
MBI Energy Services
Ross, ND
03.2009 - 07.2009
- Guided, wrote, revised and developed various site health and safety management programs.
- Delivered training for personnel in areas of safety, accident prevention and other matters related to implementing safety procedures in facilities.
- Identified opportunities to remove hazards from workplace and developed programs and processes to mitigate such workplace hazards.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Surveyed techniques used in transportation regarding use and storage of chemical agents and toxic materials.
- Participated in business safety committee meetings and health and safety audits.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Conducted safety training or education programs to demonstrate use of safety equipment.
Restaurant Manager
McDonald's Restaurant
Williston, ND
05.2001 - 02.2009
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees to perform duties.
- Explained goals and expectations required of trainees.
- Oversaw food preparation, production and presentation according to quality standards.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed accounts payable, accounts receivable and payroll.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Delegated work to staff, setting priorities and goals.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coached staff on strategies to enhance performance and improve customer relations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Distributed food to service staff for prompt delivery to customers.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Optimized profits by controlling food, beverage and labor costs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
Associates Small Business Degree
McDonald's-Hamburger University
Oak Brook, IL07.2003
Bachelor of Education (No Degree) - Secondary Education
Dickinson State University
Dickinson, NDSkills
- Basic Mathematics
- OSHA Compliance
- Able to lift 50-100 pounds
- Attention to Detail
- Equipment Maintenance
- Safety Management
- Time Management
- Light Carpentry
- Accident and Injury Prevention
- Equipment Maintenance
- Hand and Power Tools
- Verbal and Written Communication
- Emergency Repairs
- Flexible and Adaptable
- Scheduled Maintenance
- Preventative Maintenance
- Record Keeping
- Equipment and System Inspection
- Clear Communication
- Task Concentration
- Preventive Maintenance
- Decision Making
- Relationship Building
- Parts Lubrication
- Equipment Dismantling
- Critical Thinking
- Manual Dexterity
- Troubleshooting and Diagnostics
- Hand and Power Tool Operation
- Supply and Parts Ordering
Team Building
30 years of coaching High School sports
Accomplishments
- 04/2020 to 03/2023-Heart River Head football coach.
- 2019-Heart River Junior high football coach.
- 2018-Heart River youth football coach.
- 2012-2017 Enhanced MBI's disciplinary program by managing consistent applications of policies, procedures and increase accountability.
- 2017-Leadership Training.
- 2017-Basic investigation Training.
- 2017-Smith Systems Training.
- 2016-Measuring job performance: What a supervisor/manager need to know.
- 2015-Reasonable suspicion Training.
- 2009-Assistant coach, Williston HS Varsity Hockey, 3rd place finish at state.
- 2002 to 2009-Assistant coach, Williston HS hockey, 7-state appearances.
- 2008-Recognized for leadership of the 10th highest grossing McDonald's in the US.
- 2001 to 2004-Received 3 outstanding Leadership awards through McDonald's manager training program.
- 2001-Assistant coach, Dickinson Trinity HS. ND State Football Champs.
- 2000-Assistant coach, Dickinson Trinity HS. ND State Football Champs.
- 1989-1993-Dickinson State Football Player, 3-year starter on the defensive line.
Timeline
HR/Safety/Maintenance Worker & Deliveries
JRA Equipment LLC/Bakken Supply LLC
01.2018 - Current
HR Manager/Benefits Specialist
Elite Power LLC
02.2017 - 03.2018
Health and Safety Officer
Elite Power LLC
02.2017 - 03.2018
HR Executive/Corporate Office
MBI Energy Services
08.2012 - 01.2017
Operations Manager
MBI Energy Services
05.2010 - 07.2012
Assistant Operations Manager
MBI Energy Services
08.2009 - 04.2010
Health and Safety Officer
MBI Energy Services
03.2009 - 07.2009
Restaurant Manager
McDonald's Restaurant
05.2001 - 02.2009
Associates Small Business Degree
McDonald's-Hamburger University
Bachelor of Education (No Degree) - Secondary Education
Dickinson State University