Carter Kwast
Victoria,BC
Summary
Dynamic Branch Manager with a proven track record at Raider Hansen, enhancing customer satisfaction and boosting branch revenue through strategic sales management and exceptional customer service. Skilled in relationship management and proficient in MS Office, I consistently exceed performance targets by leveraging market trends and fostering client loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Manager
Raider Hansen
09.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
Inside Sales Representative
Raider Hansen
08.2014 - 09.2023
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Achieved or exceeded company-defined sales quotas.
Service Clerk
Safeway
09.2011 - 06.2014
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
Education
GED -
Samuel Robertson Technical Secondary School
Maple Ridge, BC06-2012
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Relationship Management
- Attention to Detail
- Sales management
- Account Review
- Proficient in MS Office
- Friendly
- Event Planning
Languages
English
Native or Bilingual
Certification
- Forklift Certification.
- RIDGID Tools ProAction Training Program.
- Dale Carnegie Course - Effective Communication and Human Relations.
Timeline
Branch Manager
Raider Hansen
09.2023 - Current
Inside Sales Representative
Raider Hansen
08.2014 - 09.2023
Service Clerk
Safeway
09.2011 - 06.2014
GED -
Samuel Robertson Technical Secondary School
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