Sales Associate Manager
Kilwins Chocolates & Ice Cream
Naperville
10.2025 - Current
- Assisted customers in selecting products to meet their needs.
- Maintained a clean and organized sales floor for an optimal shopping experience.
- Processed transactions accurately and efficiently at the cash register.
- Collaborated with team members to restock merchandise and display items attractively.
- Engaged customers through friendly conversation to enhance their shopping experience.
- Resolved customer inquiries and complaints promptly and professionally.
- Participated in training sessions to learn about new products and promotions.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored inventory levels and reported shortages to management regularly.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.