Carter Brophy
Waterloo,ON
Summary
Experienced Sales Associate with expertise in delivering exceptional customer service, driving retail sales, and implementing effective upselling techniques. Skilled at connecting with diverse customers to offer tailored product recommendations that consistently surpass expectations. Proven track record of exceeding sales quotas and cultivating long-lasting relationships with clients. Adept at leveraging strong interpersonal skills to create a positive shopping experience and maximize customer satisfaction.
Overview
7
7
years of professional experience
Work History
Window Cleaner
Ducklean Services
04.2024 - 09.2024
- Enhanced company reputation through meticulous attention to detail and excellent customer service.
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety standards.
- Increased efficiency with proper use of squeegees, ladders, scaffolding, and other specialized equipment.
- Exhibited professionalism when interacting with clients, promptly addressing concerns and answering questions about the cleaning process.
Sales Associate
Value Village
09.2018 - 03.2024
- Greeting Customers and assisting customers in fitting rooms, operating POS cash register, maintaining organization of items, pricing items, ensuring cleanliness, utilizing product knowledge to suggest additional items, and training new employees.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Receiver in the Community Donation Centre
Value Village
01.2018 - 01.2024
- Greeted donors, accepted and sorted donations, inspected donated items, maintained records of donations, collaborated with team members, provided customer service to donors, and trained new employees.
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
Education
Ontario Secondary School Graduate -
Waterloo Collegiate Institute
06.2021
Skills
- Go-getter attitude with an ability to easily grasp new ideas
- Excellent customer service
- Able to work in high stress environments
- Collaboration
- Fast learner
- Strong leadership
Languages
English
Professional Working
Timeline
Window Cleaner
Ducklean Services
04.2024 - 09.2024
Sales Associate
Value Village
09.2018 - 03.2024
Receiver in the Community Donation Centre
Value Village
01.2018 - 01.2024
Ontario Secondary School Graduate -
Waterloo Collegiate Institute
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