Carter Bettenson
Red Deer County
Summary
Versatile and dynamic, with a proven track record at Starbucks for enhancing customer satisfaction through exceptional service and maintaining a welcoming atmosphere. Skilled in multitasking and cleanliness, I excel in high-pressure environments, significantly improving loyalty and operational efficiency. My outgoing personality and reliability, coupled with expertise in customer service and hygiene, drive continuous improvement and positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Red Deer Golf and Country Club
05.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty to the club and increased member satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both members and the club alike.
- Responded to customer requests for products, services, and company information while providing a professional level of service.
Barista
Starbucks
10.2022 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Laborer
Culligan Water Conditioning Service
03.2020 - 09.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Learned to run a small pack machine and expand my skillset in order to fulfill customer orders.
Sales Associate
Golf Town
09.2018 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Busser/Cart Boy
Hyde Mountain Golf Course
06.2017 - 08.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties such as cleaning carts, providing a shuttle service, and running plates to tables when short-staffed.
Education
Bachelor of Accounting - Accounting
Okanagan College
Kelowna, None05-2027
High School Diploma -
Ecole Notre Dame High School
Red Deer, AB05-2020
Skills
- Customer service
- Strong multitasking
- Highly reliable
- Cleanliness and hygiene
- Outgoing personality
- Alcohol awareness
Languages
English
Native or Bilingual
Certification
- Serving It Right (SIR)
Timeline
Barista
Starbucks
10.2022 - 03.2023
Customer Service Representative
Red Deer Golf and Country Club
05.2021 - 08.2024
Laborer
Culligan Water Conditioning Service
03.2020 - 09.2020
Sales Associate
Golf Town
09.2018 - 02.2020
Busser/Cart Boy
Hyde Mountain Golf Course
06.2017 - 08.2019
- Serving It Right (SIR)
Bachelor of Accounting - Accounting
Okanagan College
High School Diploma -
Ecole Notre Dame High School
Similar Profiles
Divine Adom-FrempahDivine Adom-Frempah
Cook at Red Deer Golf and Country ClubCook at Red Deer Golf and Country Club
Kaitlyn HartyKaitlyn Harty
Restaurant Supervisor at Red Deer Golf and Country ClubRestaurant Supervisor at Red Deer Golf and Country Club
Jaxon SperlingJaxon Sperling
Worker at Deer Park Golf ClubWorker at Deer Park Golf Club