Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Carsten Gutierrez

Kelowna,Canada

Summary

Dedicated and hardworking Medical & Molecular Biochemistry student at The University of British Columbia, with strong multitasking abilities and the ability to thrive under pressure. Experienced Lead Server with a proven track record of providing excellent customer service, training staff, and ensuring smooth restaurant operations. Passionate about teamwork, meeting goals, and delivering high-quality results in both academic and professional settings. Outgoing, adaptable, and driven to succeed in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Lead Server

The Broken Whisk Restaurant
09.2023 - 07.2024
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Trained and mentored staff across all restaurant departments, ensuring consistency in service, efficiency, and adherence to company standards.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Customer Service Representative and Baker

Farm Boy
10.2022 - 08.2023
  • Created an inviting shopping experience by maintaining fresh, well-stocked, and neatly organized bakery displays, ensuring products were rotated and up to date.
  • Assisted customers with product recommendations, answered questions, and provided friendly, attentive service to enhance their experience.
  • Managed inventory and back stock efficiently, ensuring seamless product availability for customers.
  • Followed merchandising guidelines to showcase bakery items in an appealing and accessible manner.
  • Maintained a clean, safe, and welcoming environment by adhering to proper sanitization and food safety standards.

Education

Bachelor of Science - Medical And Molecular Biochemistry

The University of British Columbia
Kelowna, BC
04.2028

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership
  • Exceptional Communication
  • Multitasking
  • Employee training and development
  • Critical thinking
  • High-volume dining
  • Customer service
  • Positive and friendly attitude

Certification

Serving It Right, 11/17/23

Awards

  • Chilliwack Rotary Club After Hours Leader of Tomorrow, 06/05/24
  • AESS Top Academic Graduate, 06/24/24

Timeline

Lead Server

The Broken Whisk Restaurant
09.2023 - 07.2024

Customer Service Representative and Baker

Farm Boy
10.2022 - 08.2023

Bachelor of Science - Medical And Molecular Biochemistry

The University of British Columbia

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Carsten Gutierrez