Carson Yang

• Oversaw the full service, reconditioning, and delivery process for dealership inventory, ensuring vehicles moved efficiently from arrival to customer-ready status.
• Supervised and trained lot attendants, photographers, and drivers, assigning daily tasks based on vehicle priority, showing schedules, and same-day delivery needs.
• Coordinated with outsourced vendors, including safety, body shop, mechanic, and glass providers, to maintain repair quality and meet turnaround targets.
• Evaluated vehicle condition and repair requirements to determine cost-effective recon solutions and support inventory readiness.
• Maintained Google Sheets and internal tracking systems to monitor vehicle status, showing appointments, delivery timelines, and listing progress.
• Performed final vehicle checks before delivery and worked with the admin team to ensure licensing and all required documentation were completed accurately.
• Resolved customer concerns and post-delivery issues by arranging follow-up appointments and collaborating with sales to provide service solutions.
• Created SOPs and weekly operational reports covering inventory volume, delayed vehicles, and average recon time to support continuous process improvement.
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• Provided front-line customer service by assisting clients with repair estimates, service explanations, and recommended solutions based on vehicle damage assessments.
• Maintained consistent communication with customers regarding repair progress, timelines, and service updates to ensure a smooth customer experience.
• Coordinated repair scheduling and technician assignments to improve workflow efficiency and support timely vehicle completion.
• Managed end-to-end service files, from initial vehicle inspection and quotation to final delivery and customer handoff.
• Communicated with appraisers, adjusters, and insurance companies to facilitate approvals, process claims, and secure payment documentation.

• Performed routine vehicle maintenance including oil changes, tire services, brake maintenance, and general vehicle care.
• Responded to customer inquiries, provided service recommendations, and prepared basic quotes.
• Managed appointments and supported efficient day-to-day service operations.

• Supervised front-of-house operations and supported guest service, reservations, and waitlist coordination in a high-volume environment.
• Assisted with staff training, scheduling, and shift support to maintain smooth daily operations.
• Resolved customer concerns professionally and contributed to overall service quality and team efficiency.

• Responsible for the delivery of vehicles. Worked with four colleagues to complete a daily average of six vehicles for deep cleaning and maintenance.

• Assist the manager with in-store purchasing and shipping tasks, maintaining a clean store and delivery vehicles, and providing excellent service to ensure a positive customer experience.

• Ability to help absent co-workers with tasks, manage parking lot logistics during high-demand events, remain calm under pressure, and adapt to a fast-paced environment.