Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carson Smith

South Lake Tahoe

Summary

Results-driven Director of Operations with expertise in strategic planning, process improvement, and cost control. Proven track record in enhancing operational efficiency and guest satisfaction across multiple locations.

Overview

7
7
years of professional experience

Work History

Director of Operations

Marriott Vacations Worldwide Corp
10.2023 - 01.2026
  • Oversaw daily operations, ensuring exceptional guest experiences and adherence to service standards.
  • Developed and implemented operational strategies to enhance efficiency and streamline workflows.
  • Managed cross-departmental collaboration to improve communication and operational synergy.
  • Trained and mentored staff on best practices, fostering a culture of continuous improvement.
  • Analyzed performance metrics to identify areas for operational enhancements and cost savings.

Regional Operations Manager

Marriott Vacations Worldwide
Salt Lake City, UT
07.2021 - 10.2023
  • Covered the west region resorts and supported when ever needed. Traveled to Colorado, Utah, Arizona, Nevada and California to support different sights.
  • Streamlined operational workflows to enhance team efficiency and improve service delivery.
  • Developed training programs for staff, fostering skill development and ensuring consistent service standards.

Front Office Manager

Marriott Vacation Club
Park City, UT
02.2019 - 07.2021
  • Managed front office operations to ensure seamless guest experiences and high satisfaction levels.
  • Trained and mentored staff on customer service excellence and operational procedures.
  • Implemented process improvements that enhanced workflow efficiency and team collaboration.
  • Oversaw daily check-in/check-out procedures, ensuring accuracy and adherence to company standards.

Education

Associate of Science - Business Administration

Valencia Community College
Orlando, FL
01-2011

Skills

  • Operations oversight
  • Strategic planning and execution
  • Process improvement
  • Quality assurance
  • Cost control
  • Leadership training
  • Schedule oversight

Timeline

Director of Operations

Marriott Vacations Worldwide Corp
10.2023 - 01.2026

Regional Operations Manager

Marriott Vacations Worldwide
07.2021 - 10.2023

Front Office Manager

Marriott Vacation Club
02.2019 - 07.2021

Associate of Science - Business Administration

Valencia Community College
Carson Smith