Results-driven Director of Operations with expertise in strategic planning, process improvement, and cost control. Proven track record in enhancing operational efficiency and guest satisfaction across multiple locations.
Overview
7
7
years of professional experience
Work History
Director of Operations
Marriott Vacations Worldwide Corp
10.2023 - 01.2026
Oversaw daily operations, ensuring exceptional guest experiences and adherence to service standards.
Developed and implemented operational strategies to enhance efficiency and streamline workflows.
Managed cross-departmental collaboration to improve communication and operational synergy.
Trained and mentored staff on best practices, fostering a culture of continuous improvement.
Analyzed performance metrics to identify areas for operational enhancements and cost savings.
Regional Operations Manager
Marriott Vacations Worldwide
Salt Lake City, UT
07.2021 - 10.2023
Covered the west region resorts and supported when ever needed. Traveled to Colorado, Utah, Arizona, Nevada and California to support different sights.
Streamlined operational workflows to enhance team efficiency and improve service delivery.
Developed training programs for staff, fostering skill development and ensuring consistent service standards.
Front Office Manager
Marriott Vacation Club
Park City, UT
02.2019 - 07.2021
Managed front office operations to ensure seamless guest experiences and high satisfaction levels.
Trained and mentored staff on customer service excellence and operational procedures.
Implemented process improvements that enhanced workflow efficiency and team collaboration.
Oversaw daily check-in/check-out procedures, ensuring accuracy and adherence to company standards.