Carson Shepherd
Calgary,AB
Summary
Well-regarded Product Advisor that was highly effective at analyzing data and trends to make timely, useful and effective recommendations. This ensured the guests had full confidence with us handling their personal vehicle. Well-versed in operating in complex, dynamic environments under tight deadlines and targets. I am prepared to leverage my 2 years experience in the luxury automotive industry and 2 years of schooling at SAIT for business automotive to take on a new position as Service Advisor with SIlverhill Acura.
Overview
2
2
years of professional experience
Work History
Product Advisor
Lexus Of Calgary
12.2022 - 10.2023
- Built and maintained productive relationships with new and existing customers.
- Put together contract documents, finalized sales and set up service plans.
- Helped customers discover products with enthusiastic and knowledgeable support.
- Assisted customers with product needs and introduced new store offerings.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Demonstrated products to help customers try out offerings before making purchases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Lot Attendant
Lexus Of Calgary
08.2021 - 12.2022
- Kept vehicles, the front and back lot clean, neat, and organized to give areas professional and fresh appeal.
- Greeted guest who have not been attended to and find them the correct service they need
- Parked and retrieved cars according to customer needs.
- Followed safety protocols for personal, guest and automobile safety.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Made sure all vehicles new and pre-owned were prepared for test drives and guest purchases.
Education
Diploma - Business Administration Automotive Management
SAIT
Calgary, AB04.2021
High School Diploma -
Brooks Composite High School
Brooks, AB06.2019
Skills
- Relationship Building with Guests
- Attention to Detail
- Analytical and Critical Thinking
- Product Knowledge
Timeline
Product Advisor
Lexus Of Calgary
12.2022 - 10.2023
Lot Attendant
Lexus Of Calgary
08.2021 - 12.2022
Diploma - Business Administration Automotive Management
SAIT
High School Diploma -
Brooks Composite High School
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