CARSON R SHIRLEY
Toronto,ON
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Travel Insurance Agent
Allianz Global Assistance
01.2019 - 04.2022
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Developed new business and managed new and existing clients.
- Resolved caller issues quickly and thoroughly.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Prepared and presented contracts and other legal documents to clients.
- Informed clients of policies and procedures.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
High Priority Cargo Transport
Air Canada, Lester B. Pearson International Airport
10.2017 - 01.2019
- Removed and unloaded packages from airline for customer deliveries, using extreme care to avoid damage to goods. Packages included heart,eyes,gold bars, bonds, exotic animals and blood.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Provided assistance in resolving any issues that arose during the transportation process, working closely with both clients and team members to find satisfactory solutions.
Sales Agent
Hy Cor International
02.2014 - 07.2017
- Developed and delivered engaging sales presentations to convey product benefits.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Set and achieved company defined sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Contributed to team objectives in fast-paced environment.
Education
BBA - Business Administration
Troy State University
Troy, ALBBA - Marketing And Consumer Studies
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONSkills
- Reference selling
- Organizational Skills
- Leads Prospecting
- Problem-Solving
Timeline
Travel Insurance Agent
Allianz Global Assistance
01.2019 - 04.2022
High Priority Cargo Transport
Air Canada, Lester B. Pearson International Airport
10.2017 - 01.2019
Sales Agent
Hy Cor International
02.2014 - 07.2017
BBA - Business Administration
Troy State University
BBA - Marketing And Consumer Studies
Sheridan College Institute of Technology And Advanced Learning