Summary
Overview
Work History
Education
Skills
Timeline
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CARSON R SHIRLEY

Toronto,ON

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Travel Insurance Agent

Allianz Global Assistance
01.2019 - 04.2022
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
  • Developed new business and managed new and existing clients.
  • Resolved caller issues quickly and thoroughly.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.
  • Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Prepared and presented contracts and other legal documents to clients.
  • Informed clients of policies and procedures.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.

High Priority Cargo Transport

Air Canada, Lester B. Pearson International Airport
10.2017 - 01.2019
  • Removed and unloaded packages from airline for customer deliveries, using extreme care to avoid damage to goods. Packages included heart,eyes,gold bars, bonds, exotic animals and blood.
  • Utilized GPS and other navigation systems to minimize delays with well-planned routes.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Provided assistance in resolving any issues that arose during the transportation process, working closely with both clients and team members to find satisfactory solutions.

Sales Agent

Hy Cor International
02.2014 - 07.2017
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Set and achieved company defined sales goals.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Contributed to team objectives in fast-paced environment.

Education

BBA - Business Administration

Troy State University
Troy, AL

BBA - Marketing And Consumer Studies

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON

Skills

  • Reference selling
  • Organizational Skills
  • Leads Prospecting
  • Problem-Solving

Timeline

Travel Insurance Agent

Allianz Global Assistance
01.2019 - 04.2022

High Priority Cargo Transport

Air Canada, Lester B. Pearson International Airport
10.2017 - 01.2019

Sales Agent

Hy Cor International
02.2014 - 07.2017

BBA - Business Administration

Troy State University

BBA - Marketing And Consumer Studies

Sheridan College Institute of Technology And Advanced Learning

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CARSON R SHIRLEY