CARSON R SHIRLEY
Toronto,ON
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Travel Insurance Agent
Allianz Global Assistance
Toronto, ON
01.2019 - 04.2022
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Developed new business and managed new and existing clients.
- Resolved caller issues quickly and thoroughly.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Prepared and presented contracts and other legal documents to clients.
- Informed clients of policies and procedures.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
High Priority Cargo Transport
Air Canada, Lester B. Pearson International Airport
Toronto, ON
10.2017 - 01.2019
- Removed and unloaded packages from airline for customer deliveries, using extreme care to avoid damage to goods. Packages included heart,eyes,gold bars, bonds, exotic animals and blood.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Provided assistance in resolving any issues that arose during the transportation process, working closely with both clients and team members to find satisfactory solutions.
Sales Agent
Hy Cor International
Toronto, ON
02.2014 - 07.2017
- Developed and delivered engaging sales presentations to convey product benefits.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Set and achieved company defined sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Contributed to team objectives in fast-paced environment.
Education
BBA - Business Administration
Troy State University
Troy, ALBBA - Marketing And Consumer Studies
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONSkills
- Reference selling
- Organizational Skills
- Leads Prospecting
- Problem-Solving
Timeline
Travel Insurance Agent
Allianz Global Assistance
01.2019 - 04.2022
High Priority Cargo Transport
Air Canada, Lester B. Pearson International Airport
10.2017 - 01.2019
Sales Agent
Hy Cor International
02.2014 - 07.2017
BBA - Business Administration
Troy State University
BBA - Marketing And Consumer Studies
Sheridan College Institute of Technology And Advanced Learning