Carson Kruljac
South San Francisco
Summary
Experienced host with a solid foundation in customer service and relationship management. Proficient in optimizing seating arrangements and enhancing guest experiences through effective communication. Proven ability to resolve complaints and uphold cleanliness standards, contributing to a positive dining atmosphere. Detail-oriented professional experienced in maintaining cleanliness and fostering inviting atmospheres. Committed to enhancing guest satisfaction through effective relationship building and proactive communication.
Overview
3
3
years of professional experience
Work History
Host
Lucetis restaurant
San Mateo
10.2023 - Current
- Greeted and seated guests in a welcoming manner.
- Managed reservation systems to optimize seating efficiency.
- Handled guest complaints professionally and swiftly resolved issues.
- Collaborated with kitchen staff to ensure timely service delivery.
- Trained new hosts on proper procedures and customer service standards.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Assisted servers in seating guests by escorting them to their tables.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Locker Room Attendant
California Golf Club
South San Francisco
09.2022 - Current
- Assisted in managing member belongings and locker assignments.
- Interacted warmly, courteously and professionally with guests, patrons, and associates, and cultivated joyful, inviting atmosphere while performing menial but important tasks with vigor.
- Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
- Inspected and maintained cleanliness of facility, including locker rooms, showers and restrooms.
- Provided towels, lockers and other amenities for guests.
- Replenished linens on shelves throughout the day according to established standards.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Promoted a welcoming atmosphere for all club members and guests.
- Assisted members with personal belongings and locker assignments.
- Assisted with setting up special events such as tournaments or leagues in the locker room area.
Education
High School Diploma -
El Camino High School
South San Francisco05-2022
Skills
- Locker and reservations management
- Customer service excellence
- Event setup and planning
- Communication skills
- Relationship building
- Attention to detail
- Cleanliness standards
- Inventory management
- Task prioritization
- Menu rotation strategies
Timeline
Host
Lucetis restaurant
10.2023 - Current
Locker Room Attendant
California Golf Club
09.2022 - Current
High School Diploma -
El Camino High School