Carson Corletto
Ferguson Enterprises LLC
Los Angeles
8
years of professional experience
Accomplished sales and operations leader with 8+ years building high-performing customer service, with strong expertise in data analysis and sales strategies. Known for excellent communication and relationship-building skills, consistently generating substantial revenue while maintaining high client satisfaction.
Work History
1 Year 8 Months
12.2024 - Current
1 Year 8 Months
Customer Account Representative
Ferguson Enterprises LLC | Burbank, CA
12.2024 - Current
- Spearheaded retention efforts for 170+ churning business accounts. Conducted daily outreach to resolve issues and secure job leads, consistently exceeding sales KPIs.
- Coordinated end-to-end problem resolution, aligning teams to meet urgent deadlines and retain key clients.
- Generated $1,000,000+ in revenue while maintaining above-average gross margins in the wholesale plumbing and HVAC market.
- Completed intensive sales and technical training in HVAC and plumbing; leveraged CRM and Excel to track pipeline and forecasts.
6 Years 1 Month
08.2018 - 09.2024
6 Years 1 Month
Manager
Val Surf | Valencia, CA
08.2018 - 09.2024
- Achieved or exceeded financial goals on a regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Controlled costs and optimized spending via restructuring of budgets for labor, inventory purchasing and marketing promotions.
- Managed a diverse group of individuals while creating a comfortable and efficient work environment.
Education
Bachelor of Science - Business Administration
California State University, Northridge | Northridge, CA | 12-2022
Skills
Client retention
CRM software expertise
Sales strategies
Data analysis
Excel proficiency
Strong negotiation
Problem-solving
Business growth
Interests
Skateboarding
Traveling
History
Timeline
Customer Account Representative
Ferguson Enterprises LLC
12.2024 - CurrentRead more
Manager
Val Surf
08.2018 - 09.2024Read more
California State University, Northridge - Bachelor of Science, Business Administration
Read more