Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Volunteer work at Gateway Church
Timeline
Generic

Carsiya Higgs-Ferguson

London,ON

Summary

A highly dedicated motivated individual who has completed the Paralegal program offered through Westervelt College and Personal Support workers program through SE Community College of Health. Compassionate healthcare worker that assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies. Also, recognized for mastering substantive law, legal procedures, legal office skills, report writing, health support aide and customer service. Looking to assist with building the success of a company while experiencing advancements and opportunities. A proven team player with strong leadership and communication skills. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Offering an emphasis on team building and critical thinking as an asset for the position. Seeking employment as a health care support worker where excellent ethics, developmental and interpersonal skills are mastered and can add to growth.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Lead Personal Support Worker (PSW)

SE Health
09.2022 - Current
  • Assistance with activities of daily living (ADLs), Mobility support, meal preparation, medication assistance, emotional support, household task, observing and reporting appropriate healthcare professional, supporting healthcare plans, documenting, ensuring client's dignity and privacy is respected
  • Assisting nursing manager with care plan, overseeing work of other PSWs, training and mentoring junior PSWs, assessing clients needs and implementing or updating care plans.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Documented vitals, behaviors, and medications in client medical records.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.

Cashier/Customer Service

KENNY U-PULL
08.2022 - 01.2023
  • Part time cashier and customer service representative
  • Assist customers with car parts, tires and battery sale.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Processed customer orders and accurately handled payment transactions

Customer Service Advisor

Ryder Trucking
09.2020 - 11.2021
  • Data entry
  • Maintained and managed customer files and databases.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Ordering mechanical parts for logistics
  • Responded to customer calls and emails to answer questions about products and services.
  • Building mechanical task for employees
  • Assist operations supervisor closely.
  • Created and maintained daily and weekly reports for upper management
  • Scheduled and oversaw maintenance, repair and installation activities
  • Supervised team of installers and mechanics to complete work on time and to company standards
  • Monitored safety compliance to maintain strict standards and protect team members from harm
  • Organized ongoing maintenance schedules to boost system performance

IT Analyst

TD Canada Bank
08.2019 - 02.2020
  • IT Analyst (Contract)First level technical support
  • Respond to inbound and outbound calls
  • Building ongoing technical support for various applications.
  • Enhanced interfaces to promote better functionality for users.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Customer Service Representative

Bill Gosling Outsourcing
05.2017 - 02.2018
    • Telephone professionalism
    • Problem solving
    • Inbound calls escalations
    • Data entry
    • Typing.
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered constant flow of customer calls with minimal wait times.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Answered customer telephone calls promptly to avoid on-hold wait times.

Road Traffic Officer / Road Traffic Prosecutor

Ministry of Transportation (Department of Road Traffic - Bahamas)
05.2002 - 08.2016
  • Documenting various traffic incidents
  • Police private section according to Road Traffic Act 2012 (revised)
  • Reporting and Investigating information
  • Computer input of traffic policing files
  • Verbal communication in resolving conflict
  • Prosecute traffic cases in tribunal and magistrate court setting .
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Conducted searches of individuals, vehicles and premises.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Provided testimony in court proceedings.
  • Handled citation and traffic violation paperwork.
  • Monitored traffic violations, issuing citations as necessary.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.

Education

College Certificate - Palliative Care

SE Community College of Health
London, ON
06.2023

College Diploma - Public Health - Personal Support Worker

SE Career College of Health
London, ON
06.2023

College Certificate - Home Support Worker

SE Career College of Health
London, ON
10.2022

College Diploma - Paralegal Studies

Westervelt College
London, ON
10.2018

Some College (No Degree) - Law (Pre-Law)

Fanshawe College
London, ON

Some College (No Degree) - Legal Studies

Bahamas Institute of Business And Technology
Grand Bahama, Bahamas

Skills

  • Policing public transportation sector of law, ticketing and resolving conflicts according to Road Traffic Act 2012 (revised)
  • Enforcing rules and regulations
  • Prosecuting minor traffic matters in Magistrate's courts
  • Knowledge of court procedures and concepts
  • Responding to customers on all inbound/outbound calls
  • Vehicle inspection
  • Managing road safety
  • Road patrol discipline when necessary
  • Filing and drafting legal documents
  • Documenting various traffic documents
  • Experience in Law Pro, PC Law, Soluno and Clio accounting applications
  • Reporting and investigation information
  • Typing of 40 wpm
  • Prosecute traffic cases
  • Telephone professionalism
  • Client appointment and file update
  • 16 years experience in Office /legal administration experience including reception calendar management
  • Proficient in API search (Profiling)
  • Intermediate level in Office, Word and Excel skills
  • Telephone etiquette
  • Home care (1 year)
  • Customer support (10 years)
  • Legal Research
  • CPR (5 years)
  • Palliative care (1 year)
  • Medication Organization
  • Privacy and Confidentiality
  • Clinical Documentation
  • Client Relationship Management
  • Patient Care
  • Emotional support
  • Dementia care
  • Compassionate care
  • Community integration
  • First aid knowledge
  • Healthcare documentation
  • Medication administration
  • Mobility assistance
  • Patient advocacy
  • Disability support
  • Care Plan Adherence
  • ADL Assistance
  • Incident Reporting
  • Progress Documentation
  • Multitasking and Organization
  • Chronic Disease Management
  • COVID-19 Safety Policies
  • Direct Patient Care
  • Blood Glucose Monitoring
  • Convalescence Support
  • Medical Chart Documentation

Certification

  • Home Support worker, 10/01/22, Present
  • Personal Support Worker, 01/01/23, Present
  • CPR Certification, 09/01/22, Present
  • First Aid Training - Present

Additional Information

Full G driverFirst Aid/CPR-C certifiedClean VSC and medical

Languages

English
Native or Bilingual

Volunteer work at Gateway Church

Assist with making meals for people in need.

Assist with making gift baskets for new mothers

Active in the lend and care program

Timeline

Lead Personal Support Worker (PSW)

SE Health
09.2022 - Current

Cashier/Customer Service

KENNY U-PULL
08.2022 - 01.2023

Customer Service Advisor

Ryder Trucking
09.2020 - 11.2021

IT Analyst

TD Canada Bank
08.2019 - 02.2020

Customer Service Representative

Bill Gosling Outsourcing
05.2017 - 02.2018

Road Traffic Officer / Road Traffic Prosecutor

Ministry of Transportation (Department of Road Traffic - Bahamas)
05.2002 - 08.2016

College Certificate - Palliative Care

SE Community College of Health

College Diploma - Public Health - Personal Support Worker

SE Career College of Health

College Certificate - Home Support Worker

SE Career College of Health

College Diploma - Paralegal Studies

Westervelt College

Some College (No Degree) - Law (Pre-Law)

Fanshawe College

Some College (No Degree) - Legal Studies

Bahamas Institute of Business And Technology
Carsiya Higgs-Ferguson