Carsen Favel
Cold Lake,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing Specialist
Easyhome
03.2023 - Current
- Collected, completed, and processed lease applications.
- Developed and implemented tactical marketing plans.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted customers with completing loan applications and other paperwork.
- Helped team rank #1 across all other Easyhome stores in our tier
- Increased Monthly lease revenue by 9% during employment
Technology Sales Associate
Staples Canada
06.2022 - 03.2023
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Field Operator - Internship
Imperial Oil Ltd.
03.2020 - 06.2022
- Maintained company equipment assets with regular maintenance, cleaning and repairs.
- Surveilled meters and gauges for information about temperature, pressure and gas flow through system.
- Identified emergencies and initiated response procedures for maximum containment and safety.
- Maintained efficient systems to meet daily goals for gas, oil and water production.
- Built and maintained my own daily work schedule.
- Tested wells to determine production rates, identified problems and implemented corrective actions.
- Conducted job safety analysis for each assignment and logged results.
Yard Hand
Home Hardware
07.2019 - 02.2020
- Conducted general clean up of entire yard and facilities to maintain safe working environment.
- Coordinated with contractors for labor scheduling to assist with unloading of material.
- Stacked, loaded and unloaded materials to and from pallets, racks and shelves.
- Assisted customers with loading vehicles or answering product questions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Delivered services to customer locations within specific timeframes.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Cold Lake High School
Cold Lake, AB06.2019
Skills
- Exceptional communication
- Excellent time management abilities
- Task Prioritization
- Working independently
- Strong computer skills
- Customer Technical Support
- Product Selection and Upselling
- Presenting Service Options
Certification
- HCS 3000 workplace safety course
- HCS 3010 workplace safety course
- Class 5 Non-GDL Divers’ license
Timeline
Leasing Specialist
Easyhome
03.2023 - Current
Technology Sales Associate
Staples Canada
06.2022 - 03.2023
Field Operator - Internship
Imperial Oil Ltd.
03.2020 - 06.2022
Yard Hand
Home Hardware
07.2019 - 02.2020
High School Diploma -
Cold Lake High School
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