Carrol Clarke
Tillsonburg,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Black Creek Music/ Capitol33
Delhi, Ontario
03.2022 - Current
- Answered phone inquiries, directed calls and took messages.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Managed daily operations of sales department, including supervision of staff members.
- Performed sales consultations and educated clients on products and services.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
- Collaborated with clients to identify their goals and expectations from the event.
- Managed on-site event staff and volunteers, providing training and supervision to ensure high levels of service.
- Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
Assistant General Manager
Boston Pizza
Tillsonburg, Ontario
11.2014 - 08.2022
- Developed and implemented effective strategies to maximize sales and profits.
- Developed marketing plans to promote products or services offered by the company.
- Monitored inventory levels and placed orders for new stock as needed.
- Prepared weekly schedules for staff members based on their availability.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Motivated and led team members to work together to achieve targets.
- Identified customer needs and delivered relevant product solutions and promotions.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
Optometrist Assistant
Optometrist on Braodway
Tillsonburg, Ontario
01.2021 - 03.2022
- Reviewed patient charts prior to examinations to ensure accuracy of information.
- Instructed patients on the proper use of eyeglasses and contact lenses.
- Cleaned and sterilized instruments used during exams or procedures according to established protocols.
- Verified insurance coverage and collected payments from patients or other third-party payers.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Finance and Administration
Lockharts Odyssey
Courtland, Ontario
09.2017 - 11.2018
- Verified customer identity, income, and employment details.
- Advised customers on available options based on their individual needs and circumstances.
- Updated customer profiles in the system with accurate information after verifying it was correct.
- Performed data entry of financial information into database.
- Worked closely with lenders and other third parties during the processing of loan requests.
- Assisted with filing documents and maintaining records.
- Answered phone calls and directed them to the appropriate personnel.
- Ordered office supplies to maintain adequate inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Processed credit card transactions quickly and securely.
- Organized stockroom shelves according to size, color or style.
- Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
- Maintained accurate records of all licensing activities.
- Collaborated with other departments to ensure timely processing of license requests.
Education
High School Diploma -
Pauline Johnson Collegiate & Vocational School
Brantford, ONSkills
- Customer Service
- Organizational Management
- Business Planning
- Workflow Optimization
- Data Analysis
- Marketing
Certification
- Smart Serve
- First Aid and CPR level 1
Timeline
Operations Manager
Black Creek Music/ Capitol33
03.2022 - Current
Optometrist Assistant
Optometrist on Braodway
01.2021 - 03.2022
Finance and Administration
Lockharts Odyssey
09.2017 - 11.2018
Assistant General Manager
Boston Pizza
11.2014 - 08.2022
High School Diploma -
Pauline Johnson Collegiate & Vocational School
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