Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARRIE-LYNN EDWARDS

Mission,BC

Summary

Shift Manager with proven leadership and problem-solving skills, enhancing team performance and customer satisfaction through strategic task delegation and issue resolution. Recognized for driving sales and promoting products while maintaining a collaborative work environment. Committed to high service standards and operational excellence.

Overview

24
24
years of professional experience

Work History

Shift Manager

Ricki's / Cleo
Aurora, Ont
09.2022 - 06.2024
  • Oversaw business operations to ensure seamless daily functioning.
  • Delegated tasks to team members while resolving on-shift issues.
  • Executed opening and closing procedures consistently.
  • Reported daily activities, sales, and operational issues to management.
  • Enforced company policies and ensured adherence by all staff.
  • Promoted specials and services to enhance customer engagement at Store #274 in Aurora, Ont.

Traffic control Person / Supervisor

ANSAN Traffic
Richmond, BC
04.2014 - 02.2017
  • Provided safe and efficient traffic / pedestrian control for multiple sites on a busy university campus.
  • Managed and organized work plans for a team of 12-21 flaggers.
  • Drafted and executed Traffic Management plans.
  • Developed superior knowledge of work zone setups and LCT responsibilities.
  • Worked closely with site supervisor to maintain a safe work site.
  • Maintained a consistent and unrelenting focus on safety throughout all job functions.
  • Managed day to day work zone set ups, maintenance and tear downs.
  • Meeting and exceeding client and company expectations.
  • Follow company and provincial guidelines for effective, safe and well managed work zones.

Customer service representative/ Debt Collector

Met Credit
Edmonton, Alberta
01.2013 - 01.2014
  • Keeping track of assigned accounts to identify outstanding debts.
  • Planning course of action to recover outstanding payments.
  • Locating and contacting debtors to inquire of their payment status.

Photo Center Associate/Keyholder

Wal-Mart Photo Center
Edmonton, Alberta
01.2012 - 01.2013
  • Opening and Closing procedures.
  • Process customers orders
  • Taking photos and photoshopping.
  • Assist customers.
  • Promoting specials, products and services.

Customer Service Representative/Supervisor

Beautyrock Inc.
Brockville, Ont
01.2000 - 01.2004
  • Cold calling.
  • Promoting products, and services.
  • Addressing customer concerns.
  • Was promoted to supervisor, Listened to calls of employees and coached / trained them on how to work their calls.

Education

Other - Occupational First aid level III

St.Johns Ambulance
British Columbia
01.2016

Other - Construction Safety Officer

BCIT
British Columbia
01.2014

Other - Social Service Worker

Clark College
Borckville, Ont
01.1993

High school or equivalent - High school

SFDCI
Smith Falls
01.1990

Skills

  • Leadership and management
  • Teamwork and collaboration
  • Problem-solving abilities
  • Communication proficiency
  • Customer service excellence
  • Sales expertise
  • Training and coaching
  • Team management
  • Task delegation
  • Incident resolution

Timeline

Shift Manager

Ricki's / Cleo
09.2022 - 06.2024

Traffic control Person / Supervisor

ANSAN Traffic
04.2014 - 02.2017

Customer service representative/ Debt Collector

Met Credit
01.2013 - 01.2014

Photo Center Associate/Keyholder

Wal-Mart Photo Center
01.2012 - 01.2013

Customer Service Representative/Supervisor

Beautyrock Inc.
01.2000 - 01.2004

Other - Occupational First aid level III

St.Johns Ambulance

Other - Construction Safety Officer

BCIT

Other - Social Service Worker

Clark College

High school or equivalent - High school

SFDCI

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CARRIE-LYNN EDWARDS