CARRIE-LYNN EDWARDS
Mission,BC
Summary
Shift Manager with proven leadership and problem-solving skills, enhancing team performance and customer satisfaction through strategic task delegation and issue resolution. Recognized for driving sales and promoting products while maintaining a collaborative work environment. Committed to high service standards and operational excellence.
Overview
24
24
years of professional experience
Work History
Shift Manager
Ricki's / Cleo
Aurora, Ont
09.2022 - 06.2024
- Oversaw business operations to ensure seamless daily functioning.
- Delegated tasks to team members while resolving on-shift issues.
- Executed opening and closing procedures consistently.
- Reported daily activities, sales, and operational issues to management.
- Enforced company policies and ensured adherence by all staff.
- Promoted specials and services to enhance customer engagement at Store #274 in Aurora, Ont.
Traffic control Person / Supervisor
ANSAN Traffic
Richmond, BC
04.2014 - 02.2017
- Provided safe and efficient traffic / pedestrian control for multiple sites on a busy university campus.
- Managed and organized work plans for a team of 12-21 flaggers.
- Drafted and executed Traffic Management plans.
- Developed superior knowledge of work zone setups and LCT responsibilities.
- Worked closely with site supervisor to maintain a safe work site.
- Maintained a consistent and unrelenting focus on safety throughout all job functions.
- Managed day to day work zone set ups, maintenance and tear downs.
- Meeting and exceeding client and company expectations.
- Follow company and provincial guidelines for effective, safe and well managed work zones.
Customer service representative/ Debt Collector
Met Credit
Edmonton, Alberta
01.2013 - 01.2014
- Keeping track of assigned accounts to identify outstanding debts.
- Planning course of action to recover outstanding payments.
- Locating and contacting debtors to inquire of their payment status.
Photo Center Associate/Keyholder
Wal-Mart Photo Center
Edmonton, Alberta
01.2012 - 01.2013
- Opening and Closing procedures.
- Process customers orders
- Taking photos and photoshopping.
- Assist customers.
- Promoting specials, products and services.
Customer Service Representative/Supervisor
Beautyrock Inc.
Brockville, Ont
01.2000 - 01.2004
- Cold calling.
- Promoting products, and services.
- Addressing customer concerns.
- Was promoted to supervisor, Listened to calls of employees and coached / trained them on how to work their calls.
Education
Other - Occupational First aid level III
St.Johns Ambulance
British Columbia01.2016
Other - Construction Safety Officer
BCIT
British Columbia01.2014
Other - Social Service Worker
Clark College
Borckville, Ont01.1993
High school or equivalent - High school
SFDCI
Smith Falls01.1990
Skills
- Leadership and management
- Teamwork and collaboration
- Problem-solving abilities
- Communication proficiency
- Customer service excellence
- Sales expertise
- Training and coaching
- Team management
- Task delegation
- Incident resolution
Timeline
Shift Manager
Ricki's / Cleo
09.2022 - 06.2024
Traffic control Person / Supervisor
ANSAN Traffic
04.2014 - 02.2017
Customer service representative/ Debt Collector
Met Credit
01.2013 - 01.2014
Photo Center Associate/Keyholder
Wal-Mart Photo Center
01.2012 - 01.2013
Customer Service Representative/Supervisor
Beautyrock Inc.
01.2000 - 01.2004
Other - Occupational First aid level III
St.Johns Ambulance
Other - Construction Safety Officer
BCIT
Other - Social Service Worker
Clark College
High school or equivalent - High school
SFDCI
Similar Profiles
Carmen NegutCarmen Negut
District Manager at Ricki's, Cleo & Bootlegger.District Manager at Ricki's, Cleo & Bootlegger.
Jenelle ChurchillJenelle Churchill
Sales Associate at Cleo/Ricki'sSales Associate at Cleo/Ricki's
Julie TaylorJulie Taylor
Shift Manager at Ricki's and CleoShift Manager at Ricki's and Cleo
MAURICIO ANDRES CAJAR LEALMAURICIO ANDRES CAJAR LEAL
Temporary Talent Acquisition Representative at BCEHSTemporary Talent Acquisition Representative at BCEHS
Harshdeep GrewalHarshdeep Grewal
Freelance Reselling at Self-employeedFreelance Reselling at Self-employeed