Carrie Wilson
Fredericksburg,VA
Summary
With a decades-long foundation in interpersonal communication and a passion for understanding human behavior, I aspire to join Capella's Master's in Counseling program. My goal is to harness my background and dedication to support individuals, especially those experiencing trauma, through informed mental health counseling
Overview
12
12
years of professional experience
Work History
Freelance Consultant/Salesperson
Self-employeed
01.2013 - Current
- Established and nurtured relationships with a diverse clientele, consistently ensuring their satisfaction and well-being
- Prioritized personal safety with strategic measures, ensuring security in various situations
- Committed to lifelong learning, consistently seeking personal development opportunities and training to elevate the quality of client interactions.
- Conducted regular reviews of operations and identified areas for improvement.
Cocktail Server
The Omni Grove Park Inn
11.2012 - 01.2014
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server
Park Avenue Bar And Grill
06.2011 - 08.2012
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - Psychology
Virginia
Wise, Virginia05.2012
Skills
- Project Management
- Issue Resolution
- Customer Relationship Management
- Analytical Thinking
- Work Planning and Prioritization
- Strategic Planning
Timeline
Freelance Consultant/Salesperson
Self-employeed
01.2013 - Current
Cocktail Server
The Omni Grove Park Inn
11.2012 - 01.2014
Server
Park Avenue Bar And Grill
06.2011 - 08.2012
Bachelor of Science - Psychology
Virginia
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