Carrie Williamson

• Managed and booked loads delivering to new Walmart and Amazon building sites for large conveyor customer.
• Managed large dry food account.
• Sourced carrier market rates for spot quotes
• Managed margins for all loads booked.
• Prepared customer reports
• Provided spot quotes

• Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
• Implemented operational strategies to improve processes, systems and behavior.
• Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
• Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
• Prepared updated shipment reports for executives and clients.
• Responsible to support and ensure proper training and development to staff of 10
• On boarding of all new accounts, develop SOP's for Logistics service and ensure consistent execution.
• Monitored individuals and team performance through daily, weekly and monthly operations metrics.
• Review carrier compliance and performance.
• Worked closely with all departments within the company to enhance working processes with focus on growth, revenue and margins.
• Daily monitoring of revenue and margins to ensure company guidelines are being met.
• Ensure TMS was kept up to date with accurate and current information.
• Ensured all new accounts were set up and approved for credit.
• Liaise with sales, claims and accounting to ensure quick and efficient resolutions.

• Built continuous improvement culture that attracted and retained high-performing employees and service while reducing costs.
• Implemented operational strategies to improve processes, systems and behavior.
• Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
• Increased customer satisfaction by resolving service issues and implementing resolution.
• Moved customers shipments with approved carries and negotiated best rates to comply with company margin policy.
• Liaise with IT Department to build and improve on TMS system.

• Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.

•Implemented operational strategies to improve processes, systems and behavior.

•Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.

•Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.

•Prepared updated shipment reports for executives and clients. •Responsible to support and ensure proper training and developing of all staff.

•On boarding of all new accounts, develop SOP's for Logistics service and ensure consistent execution.

•Monitored individuals and team performance through daily, weekly and monthly operations metrics.

•Review carrier compliance and performance.

•Worked closely with all departments within the company to enhance working processes with focus on growth, revenue and margins.

•Daily monitoring of revenue and margins to ensure company guidelines are being met.

•Ensure TMS was kept up to date with accurate and current information. •Ensured all new accounts were set up and approved for credit

•Liaise with sales, claims and accounting to ensure quick and efficient resolutions.

• Negotiated with various different freight companies for competitive rates allowing maximum margin.
• Handled day-to-day freight bookings for assigned accounts.
• Booked freight moves for LTL, Truck Load, Intermodal for both domestic and cross boarder.
• Handled orders from A-Z with high performance .
• Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
• Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
• Delivered substantial cost savings by securing discounts from third-party logistics services providers.
• Drove operational improvements which resulted in savings and improved profit margins.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Handles customer rate request.