Carrie Tarling
Keswick,ON
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Sr Dir Bus Proc Simplification • Wireless Product
Rogers Communications
06.2023 - Current
- Championed innovation within the team, fostering a culture of continuous improvement and idea generation.
- Achieved cost savings through diligent budgeting and efficient resource utilization during product development phases.
- Conducted extensive market research to identify emerging trends, allowing the company to remain ahead of competitors in a rapidly evolving industry landscape.
- Increased market share by conducting thorough competitor analysis and identifying gaps in the industry landscape.
- Enhanced product performance by identifying and implementing wireless technology improvements.
- Developed comprehensive product roadmaps that effectively aligned with company objectives and market trends.
Sr Director Ops Enablement, Learning and Tools
Rogers Communications
09.2021 - 07.2023
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
- Increased employee satisfaction, providing regular coaching and feedback sessions.
Director of Dispatch and Work Force Management
Rogers Communications
04.2019 - 09.2021
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Director 2nd Level Call Center Support
Rogers Communications
04.2017 - 04.2019
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Director of Call Center Operations
Rogers Communications
05.2003 - 04.2017
- Developed and maintained strong partnerships with key stakeholders within the organization, facilitating collaboration on projects aimed at improving call center operations while also supporting broader company goals.
- Launched new programs or campaigns aimed at enhancing overall company performance as well as achieving specific departmental objectives related to call center operations.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge on relevant laws and guidelines governing call center operations.
- Mentored team members through regular coaching sessions, fostering professional development and career growth opportunities within the company.
- Streamlined communication channels for improved customer experience and reduced response times.
- Increased operational efficiency with the integration of advanced call center technologies and software solutions.
- Enhanced customer satisfaction by implementing efficient call center operations strategies.
- Guided change management efforts during periods of organizational restructuring or updates involving company strategy or technology implementation.
- Reduced employee turnover by fostering a positive work environment and providing regular training opportunities.
- Drove continuous improvement initiatives by analyzing key performance indicators and implementing necessary changes.
- Implemented performance metrics to evaluate employee productivity, identifying areas for improvement and growth.
Education
No Degree - Psychology
Centennial College of Applied Arts And Technology
Scarborough, ON05.1996
Skills
- Operational transformation
- Innovation
- Proven track record to driving operation efficiencies
- Extensive knowledge in operations
- Team Building and Motivation
- Strategic planning and execution
- Customer Needs Assessment
- Critical Thinking
- Problem-solving abilities
Languages
English
Full Professional
Timeline
Sr Dir Bus Proc Simplification • Wireless Product
Rogers Communications
06.2023 - Current
Sr Director Ops Enablement, Learning and Tools
Rogers Communications
09.2021 - 07.2023
Director of Dispatch and Work Force Management
Rogers Communications
04.2019 - 09.2021
Director 2nd Level Call Center Support
Rogers Communications
04.2017 - 04.2019
Director of Call Center Operations
Rogers Communications
05.2003 - 04.2017
No Degree - Psychology
Centennial College of Applied Arts And Technology
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