Carrie Sterenberg
Lethbridge,AB
Summary
Detailed orientated known for having great organizational skills. Gifted at working with all types of customers and employees. Looking for a new role where hard work, enthusiasm and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
Senior Manager - Implementation
Sun Life Financial
Remote, Alberta
09.2013 - 03.2022
- Remotely mentored team members to continuously maintain high satisfaction and performance numbers, while continuously looking for improvements to processes. Consistently managed 2 to 3 different teams with different processes, targets and needs at the same time.
New Case Installation Manager
Sun Life Financial
Leth, AB
06.2011 - 09.2013
- Remotely supported a team of individuals by building relationships, personal development plans and by providing coaching and feedback.
New Case Installation Team Lead
Sun Life Financial
Lethbridge, NL
06.2008 - 06.2011
- Supported a team of individuals by building relationships, personal development plans and by providing coaching and feedback.
Group Premium Administrator
Sun Life Financial
Lethbridge, Alberta
05.2006 - 06.2008
- Provided a variety of support including PSC Specialist, billing specialist, customer service, lapse processing and conflict resolution.
Education
Business Certificate -
Lethbridge College
Early Childhood Diploma -
Lethbridge College
Skills
- Organization Skills
- Flexibility
- Driven
- Detailed Orientated
- Proactive
- Change Focused
- Professional
- Service Excellence
Accomplishments
- CEO award winner for enhancing the new customer implementation experience.
- BrighterWay Trained
- Six Sigma Certified
- Site Lead in Lethbridge for the last 3 years.
Pronouns
she/her
Timeline
Senior Manager - Implementation
Sun Life Financial
09.2013 - 03.2022
New Case Installation Manager
Sun Life Financial
06.2011 - 09.2013
New Case Installation Team Lead
Sun Life Financial
06.2008 - 06.2011
Group Premium Administrator
Sun Life Financial
05.2006 - 06.2008
Business Certificate -
Lethbridge College
Early Childhood Diploma -
Lethbridge College