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With over a decade of experience in project management and business consulting, equipped with a dynamic blend of leadership, coaching, and problem-solving skills to the table. Recognized for the ability to inspire teams, negotiate effectively, and think critically, thrives in high-pressure environments and excels at driving projects to successful outcomes. A passionate advocate for leveraging technology and fostering innovation, possessing a keen business acumen coupled with exceptional organizational and facilitation abilities. Companies seeking a results-driven leader who sees the best in people and delivers impactful solutions need look no further.

Sr Manager Operations, with over 15 years of in-depth knowledge of BPO Operations, Vendor Management. Training, Quality & Workforce Management. Worked in multiple verticals like IT, Networking, Telecom, Healthcare, Transport, Online shopping, Banking & Finance. Six Sigma Black Belt certified, currently managing a UK based customer account of over 2000 FTEs across multiple locations and vendors

Highly skilled professional with extensive expertise in communication, interpersonal skills, and customer-focused problem-solving. Proficient in Microsoft Office Suite, Microsoft Dynamics CRM, Google Workspace, Salesforce CRM, and SCIM/SSO. Demonstrates exceptional team building, autonomous working, and cross-cultural communication abilities. Adept at program and training design with a strong attention to detail and organisational skills. Career goal includes leveraging resourcing and time management skills to lead dynamic teams towards achieving organisational success.

With a Master's degree in HR management and policy studies, I deliver strategic, deadline-driven implementations, and configurations with precision.

In my role as co-owner of Kinetic Fundamentals, I apply my expertise in marksmanship training delivery and learning plan configuration to enhance client success and long-term skill adoption.

As the Enterprise Benefits Implementation team lead, I led my team to success and prepared direct reports with the tools they needed to meet their metrics and success markers. I managed a remote team of between 8-14 employees with humor and empathy.

Carrie Sterenberg

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Senior Manager - Implementation

New Case Installation Manager

New Case Installation Team Lead

Group Premium Administrator

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Business Certificate -

Early Childhood Diploma -

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Senior Manager - Implementation

New Case Installation Manager

New Case Installation Team Lead

Group Premium Administrator

Business Certificate -

Early Childhood Diploma -

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