Carrie Ray
Los Angeles
Summary
Dynamic Operations Director enhancing operational efficiency and driving process improvements. Skilled in strategic planning and staff development, I foster collaboration and mentor teams to achieve excellence. Adept at data management, I implement innovative solutions that streamline workflows and elevate service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Director
The Advocacy Group
06.2023 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Collaborated with cross-functional teams to implement organizational strategies and improve service delivery.
- Developed training programs for staff, fostering skill enhancement and operational knowledge.
- Analyzed performance metrics to identify areas for improvement in workflow and productivity.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Chief Operating Officer
Post Treatment Services
01.2014 - 07.2023
- Fostered a culture of collaboration, mentoring senior management teams in best practices for operational excellence.
- Drove the adoption of technology solutions to optimize workflows and enhance client engagement platforms.
- Facilitated training programs for staff to elevate service standards and promote professional development opportunities.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
Education
Bachelor of Arts - Music Education
California State University Northridge
Northridge, CA Skills
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Process improvement
- Teamwork and collaboration
- Staff training/development
- Hiring and onboarding
- Data management
- Operational efficiency
Certification
Certified Alcohol and Drug Counselor CADC I
Timeline
Operations Director
The Advocacy Group
06.2023 - Current
Chief Operating Officer
Post Treatment Services
01.2014 - 07.2023
Bachelor of Arts - Music Education
California State University Northridge