Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carrie Pollari

Quispamsis,New Brunswick

Summary

Dedicated Account Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Accomplished Sales Manager offering 28 years of experience developing and maximizing program account growth. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Director, Global Account Management

Concentrix
06.2019 - Current
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Led development of business operation processes and policies.
  • Set strategic plans and growth goals to strengthen operations and drive growth.
  • Prioritized and allocated valuable resources to meet business targets.
  • Partnered with financial and customer operations teams to drive business transactions using customer data and Lean concepts.
  • Executed business plans and developed [Type] tools to facilitate project initiatives, trainings and administrative activities.
  • Set strategic plans and [Type] goals to strengthen operations and drive growth.
  • Strategized and executed business plans for customer operations design, development and maintenance.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Monitored expenditures to mitigate risk of overages.
  • Drove timely and successful delivery of service to customer needs and objectives.
  • Identified new business opportunities from existing accounts.
  • Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance.
  • Participated in contract negotiations and client close agreements.
  • Communicated progress of initiatives and normal client operations to internal and external stakeholders.
  • Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.

Director of Account Management

Concentrix
02.2014 - 06.2019
  • Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance.
  • Developed and fostered strong relationships with client stakeholders.
  • Participated in contract negotiations and client close agreements.
  • Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.
  • Communicated progress of initiatives and normal client operations to internal and external stakeholders.

Delivery Project Executive

IBM, Global Business Services
09.2007 - 02.2014
  • Created integrated program plan from individual project plans and used plan to rebalance work and manage variances across projects.
  • Facilitated solution design trade-off conversations to evaluate potential design options and balance business value of customer experience against cost of development and ongoing maintenance.
  • Guided client in creating strategies involving service, sales, marketing, channels, vendor and overall customer experience.
  • Managed complex delivery for given clients and supervised book of business across multiple accounts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Identified opportunities and impacts to operational processes and guided clients in managing associated changes.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Operations Manager

IBM, Global Business Services
07.2000 - 09.2007
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Team Leader - CRM Operations

IBM, Global Business Services
04.1996 - 09.2007
  • Identified appropriate marketing channels and target customers for campaigns.
  • Created customized marketing materials to increase product awareness.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Researched and evaluated potential new markets and products.

Education

BBA - Minor in Electronic Commerce

University of New Brunswick
Saint John, NB

Masters of Education - Adult Education

University of New Brunswick
Saint John, NB

Skills

  • Strategic Account Planning
  • Corrective Actions
  • Customer Satisfaction
  • Industry Trends
  • Customer Relationship Management
  • Contractual Obligations
  • Renewal Opportunities
  • Financial Records
  • Customer Feedback
  • Customer Needs Assessments
  • Critical Thinking
  • Creative Solutions
  • Team Goals
  • Professional Relationships
  • Providing Feedback

Certification

Digital Strategies for Business: Leading the Next - Generation Enterprise - Colombia Business School - July 2022


Concentrix Pinnacle Leadership Training - November 2022


Timeline

Senior Director, Global Account Management

Concentrix
06.2019 - Current

Director of Account Management

Concentrix
02.2014 - 06.2019

Delivery Project Executive

IBM, Global Business Services
09.2007 - 02.2014

Operations Manager

IBM, Global Business Services
07.2000 - 09.2007

Team Leader - CRM Operations

IBM, Global Business Services
04.1996 - 09.2007

BBA - Minor in Electronic Commerce

University of New Brunswick

Masters of Education - Adult Education

University of New Brunswick

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Carrie Pollari