Carrie Peters
Chateauguay,QC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
18
18
years of professional experience
Work History
Care Coordinator/Administrative Assistant
McGill University Health Centre
2020.03 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed approximately 50 incoming calls, emails and faxes per day from health care professionals, and patients.
Store Manager
Aerie By American Eagle
2018.03 - 2020.03
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Manager
American Eagle Outfitters, Inc
2006.03 - 2018.03
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Non Graduate - Education
Concordia University
Montreal, QCAttestation of Collegial Studies - Office Administration
Champlain Regional College
Saint-Lambert, QC04.2024
DEC - Arts Education
John Abbott College
Sainte-Anne-de-Bellevue, QC05.1995
Skills
- Case Management
- Documentation
- Patient Education
- Organizational Skills
- Policy Adherence
- Scheduling
- Organizational standards
- Records Maintenance
- Codes Compliance
- Utilization Management
Languages
French
Full Professional
English
Native or Bilingual
Timeline
Care Coordinator/Administrative Assistant
McGill University Health Centre
2020.03 - Current
Store Manager
Aerie By American Eagle
2018.03 - 2020.03
Assistant Manager
American Eagle Outfitters, Inc
2006.03 - 2018.03
Non Graduate - Education
Concordia University
Attestation of Collegial Studies - Office Administration
Champlain Regional College
DEC - Arts Education
John Abbott College
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