Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carrie Peng

Milton

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

17
17
years of professional experience

Work History

Operations Analyst

TD Securities
06.2014 - 06.2023
  • Responsible for day-to-day Global banking operations
  • Servicing banking clients on their day-to-day operations tasks.
  • Ensuring banking daily operations meets all time sensitive targets and goals.
  • Managing all inbound and outbound communications via emails, phones, etc. to ensure all requests are handled in a timely manner.

Lead Operation Officer

TD Securities - Message Filter Group
02.2010 - 03.2014
  • Managed daily inbound/outbound customer transactions to ensure compliance with Anti-Money Laundering policies and procedures.
  • Developed training materials to enhance staff performance and operational efficiency.
  • Streamlined workflow processes, resulting in increased productivity and reduced downtime.
  • Led cross-functional teams to implement strategic initiatives and improve service delivery.

Customer Service Representative

TD Canada Trust
02.2006 - 02.2008
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Greeting customers at the teller and assisting them with their banking needs.
  • Managed escalated issues with professionalism, ensuring timely resolutions.
  • Developed and maintained comprehensive knowledge of product offerings.

Education

Ontario Advanced College Diploma - Marketing Administration

Seneca College of Applied Arts And Technology
04-2006

Skills

  • Customer Service
  • Multitasking
  • Telephone Etiquette
  • Scheduling
      • Microsoft Office
      • Data Entry
      • Time Management
      • Problem-Solving

    Languages

    English
    Mandarin
    Cantonese

    Timeline

    Operations Analyst

    TD Securities
    06.2014 - 06.2023

    Lead Operation Officer

    TD Securities - Message Filter Group
    02.2010 - 03.2014

    Customer Service Representative

    TD Canada Trust
    02.2006 - 02.2008

    Ontario Advanced College Diploma - Marketing Administration

    Seneca College of Applied Arts And Technology

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