Carrie Morris

• Mentored junior operators, promoting knowledge sharing and professional development within the team.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Analyzed workforce performance data to identify skill gaps and tailor training initiatives accordingly.
• Evaluated training effectiveness through feedback mechanisms, driving improvements in course content delivery.

• Operated transit vehicles safely and efficiently across designated routes.
• Ensured compliance with local traffic regulations and safety protocols.
• Monitored passenger flow and provided exceptional customer service during transit operations.
• Conducted routine inspections of vehicles to maintain operational readiness.
• Coordinated with dispatch for timely response to service disruptions or delays.

• Supervised daily store operations, ensuring compliance with company policies and procedures.
• Trained and mentored staff, fostering a collaborative work environment.
• Implemented inventory management systems to optimize stock levels and reduce shrinkage.
• Analyzed sales trends to develop effective merchandising strategies that enhanced customer engagement.
• Coordinated promotional activities, driving foot traffic and increasing sales revenue.

• Oversaw claims processing, ensuring compliance with company policies and regulatory requirements.
• Developed training programs for staff to enhance claims handling efficiency and accuracy.
• Analyzed claims data to identify trends, implementing process improvements based on findings.
• Collaborated with cross-functional teams to resolve complex claims issues effectively.
• Established performance metrics for claims team, driving accountability and continuous improvement initiatives.

• Oversaw daily operations to ensure optimal department performance and compliance with company standards.
• Led team initiatives to enhance customer satisfaction and improve service delivery metrics.
• Implemented training programs for staff, fostering skill development and operational efficiency.
• Analyzed sales data to identify trends and adjust inventory levels accordingly, maximizing profitability.
• Collaborated with cross-functional teams to streamline processes and reduce operational costs.

• Led customer service team to enhance satisfaction and resolve issues effectively.
• Developed training programs to improve staff performance and service quality.
• Streamlined communication processes between departments to ensure consistent customer support.
• Analyzed customer feedback data to identify trends and implement improvements.
• Coordinated conflict resolution strategies that improved customer retention rates.

• Managed prescription processing for accurate medication dispensing and patient safety.
• Trained and mentored new pharmacy staff on operational procedures and systems.
• Implemented inventory management practices to enhance stock accuracy and reduce waste.
• Collaborated with healthcare professionals to ensure optimal patient care and medication adherence.
• Developed workflow improvements that increased efficiency in prescription fulfillment processes.

• Processed customer transactions efficiently using POS systems.
• Managed cash drawer, ensuring accuracy in daily reconciliations.
• Assisted customers with inquiries, providing exceptional service and support.
• Collaborated with team members to maintain store organization and cleanliness.
• Trained new cashiers on operational procedures and customer service standards.

• Oversaw daily baking operations ensuring quality and consistency across all products.
• Trained and mentored junior bakers, fostering skill development and teamwork.
• Implemented efficient inventory management practices reducing waste and optimizing resources.
• Collaborated with marketing team to create seasonal promotions boosting sales performance.

• Maintained cleanliness and organization in designated areas, adhering to safety and sanitation standards.
• Operated industrial cleaning equipment, ensuring effective removal of dirt and debris from surfaces.
• Developed efficient cleaning schedules to optimize workflow and minimize disruption to operations.
• Trained new staff on cleaning protocols and safety procedures, enhancing team performance and compliance.
• Inspected facilities regularly to identify maintenance needs, reporting issues for timely resolution.

Responsibilities

• Developed and implemented training programs for new staff, enhancing onboarding experience and operational efficiency.
• Collaborated with store management to optimize inventory management processes, reducing stock discrepancies.
• Analyzed sales data to identify trends, informing strategic merchandising decisions that improved customer engagement.
• Led team meetings to communicate operational updates and foster a collaborative work environment among staff members.
• -Cashing out customer purchases
• -Stocking the shelves
• -Ordering merchandise
• -Ensuring that daily stock was put away in a timely manner
• -Key holder supervisor
• -Holding staff accountable for work to be completed
• -Daily paperwork and bank deposits
• -Counting down till each shift close
• -Closing and locking up the store
• Skills Used
• -Leading by example
• -Ensuring policies followed
• -Resolving customer complaints in a timely manner