Summary
Overview
Work History
Education
Skills
Section name
Timeline
Generic

Carrie McClelland

Fortuna

Summary

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Sales Associate

Picky Picky Picky
12.2023 - 07.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Technician

Beacom Construction
07.2021 - 09.2022
  • Testing gas pumps at gas stations throughout the county; Cutting pipes to measurement and inserting in place; Cleaning up construction sites; and Yard maintenance for commercial buildings
  • Laid off due to seasonal slow down

Freight Supervisor and Delivery Person

Horizon Business Products
08.2012 - 07.2021
  • Receive freight; Pull special orders; Maintain inventory, process returns, and sticker and stock new product; Deliver special orders to customers and keep the delivery van well maintained; Substitute at the front counter to serve customers when needed (which includes processing UPS packages and PG&E payments, as well as making copies and sending faxes for customers)
  • Left for job at Beacom Construction

Education

General Education Classes

College of the Redwoods
Eureka, CA

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Benicia High School
Benicia, CA
01.1994

Skills

  • Customer service
  • Reliable and punctual
  • Cash handling
  • Cash register operation
  • Stocking and receiving
  • Loading and unloading
  • Shipping and receiving
  • Order picking and processing
  • Stocking and inventory
  • Shipping and packaging

Section name

I am punctual, work well with others and am always willing to learn new things.

Timeline

Sales Associate

Picky Picky Picky
12.2023 - 07.2025

Technician

Beacom Construction
07.2021 - 09.2022

Freight Supervisor and Delivery Person

Horizon Business Products
08.2012 - 07.2021

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Benicia High School

General Education Classes

College of the Redwoods

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Carrie McClelland