Carrie Mayorga
Downey
Summary
Restaurant manager with 15+ years plus years of experience managing high-quality and fast paced 4-5 star restaurants. Ability to train staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and 92% rise in sales through upselling techniques. Looking to use my strong leadership skills and proven track record of assisting restaurants to achieve new levels of profitability and efficiency for your fine dining establishment.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Food Server/Front Desk Receptionist
Dal Rae Restaurant
03.2009 - 01.2025
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Restaurant Manager & Special Events Coordinator
La Villa Basque Restaurant
04.2006 - 03.2009
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
Restaurant & Club Manager
Spazio Restaurant and Jazz Club
02.2002 - 04.2003
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
Restaurant Manager
Five Feet Restaurant
01.1989 - 04.2002
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Assistant Food & Beverage Worldwide Event Companu
Masterpiece Productions
01.1997 - 04.1999
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Supervised worldwide events; Academy Awards, World Music Awards, Conventions, Private Parties
Education
ABA Approved Paralegal Certificate - Legal Studies
Cerritos College
Norwalk, CA05-2019
No Degree - Mediation Skills Training
California State University, Dominguez Hills
Carson, CA06-2016
Bachelor of Arts - Negotiation-Conflict Resolution And Peacebuilding
California State University, Dominguez Hills
Carson, CA05-2010
Skills
- Expert in high-volume fine dining
- Consistently delivers high-quality client service
- Understanding of labor law
- Conflict mediation expertise
- Effective troubleshooting and supervision skills
- Exceptional organizational skills, combined with proven ability to implement quality cost controls and to streamline operations for increased profitability
- Accurate bookkeeping skills
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Food Handling, Received Specialized Wine and Food Training
Timeline
Food Server/Front Desk Receptionist
Dal Rae Restaurant
03.2009 - 01.2025
Restaurant Manager & Special Events Coordinator
La Villa Basque Restaurant
04.2006 - 03.2009
Restaurant & Club Manager
Spazio Restaurant and Jazz Club
02.2002 - 04.2003
Assistant Food & Beverage Worldwide Event Companu
Masterpiece Productions
01.1997 - 04.1999
Restaurant Manager
Five Feet Restaurant
01.1989 - 04.2002
ABA Approved Paralegal Certificate - Legal Studies
Cerritos College
No Degree - Mediation Skills Training
California State University, Dominguez Hills
Bachelor of Arts - Negotiation-Conflict Resolution And Peacebuilding
California State University, Dominguez Hills
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