Carrie Drain
Ottawa,ON
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
2
2
years of professional experience
Work History
Office Manager
Waterford Retirement
Ottawa, Ontario
03.2024 - Current
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Assisted in developing budgets for departmental expenses.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Developed and implemented office policies and procedures.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
Property Administrator
Starlight Investments
Ottawa, Ontario
05.2022 - 03.2024
- Responded quickly to emergency situations involving the property.
- Developed relationships with vendors who provided services related to the upkeep of the property.
- Maintained accurate records of all rental payments and deposits.
- Collected delinquent accounts receivable from tenants in a timely manner.
- Monitored tenant violations of lease terms and took appropriate action when necessary.
- Processed tenant applications, including credit checks and lease agreements.
- Liaised with legal counsel on eviction proceedings against delinquent tenants.
- Received incoming calls from prospective tenants inquiring about available properties.
- Resolved disputes between landlords and tenants regarding payment issues or other matters.
- Collected monthly assessments, rental fees, deposits and payments.
- Handled resident complaints and expedited maintenance requests.
Education
College Diploma - Business Administration
Everest
Ottawa, ON06-2014
Skills
- Payroll and budgeting
- Organizational Skills
- Scheduling Coordination
- Business Administration
- Financial Tracking
- Payroll Processing
- Human Resources
- Employee Training
Languages
English
Full Professional
American Sign Language
Limited
References
References available upon request.
Timeline
Office Manager
Waterford Retirement
03.2024 - Current
Property Administrator
Starlight Investments
05.2022 - 03.2024
College Diploma - Business Administration
Everest
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