Carrie-Lyn Tiffin
Innisfil
Summary
A dedicated mother of three boys with a strong work ethic and a passion for continuous self-improvement and helping others. An upbeat and proactive team player, recognized for excellent communication skills and a positive attitude. Experienced leadership professional with a proven ability to guide teams effectively and foster collaboration. Highly adaptable to changing needs, with a focus on achieving results. Proficient in project management, conflict resolution, and strategic planning. Reliable, flexible, and committed to creating a cohesive and productive team environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Lead - CICR
Canadian Mental Health Association
11.2023 - Current
- Trained and mentored new team members on company procedures and safety protocols, guidelines and procedures.
- Fostered a positive work environment through teamwork, open communication, and employee recognition.
- Assisted in planning, implementing, and evaluating crisis intervention and community response programs.
- Coordinated daily shift responsibilities and staff scheduling.
- Responded to emergent and urgent crisis calls through a structured triage process.
- Provided mobile crisis response services, collaborating with law enforcement to resolve crises.
- Facilitated client access to community resources for crisis resolution and supported clients with daily living activities.
- Managed crisis bed admissions, including screening, intake, and needs assessment.
- Advocated for clients' civil and legal rights, and supported coping strategies and relapse prevention plans.
- Supervised staff, ensuring adherence to protocols and accurate documentation.
- Represented the agency’s mandate, mission, and values in the community.
- Participated in ongoing professional development activities, including workshops, conferences, team building, in service training.
Outreach Counsellor
Youth Haven
09.2022 - 03.2024
- Company Overview: South Simcoe Outreach Counsellor
- Providing supportive community outreach to youth aged 16-24 within the region of South Simcoe
- Attending various training sessions, and Situation table meetings to address the needs of the ones most vulnerable
- Assisting in finding specialized services such as addiction services, mental health and medical services, legal assistance, employment, and education resources
- Providing 1-1 support or family counseling
- Updating notes, and HIFIS with case notes for each client
- Reduced barriers to accessing mental health services by identifying and addressing individualized needs.
- South Simcoe Outreach Counsellor
- Evaluated program effectiveness by closely monitoring client progress and adjusting interventions as necessary.
Mental Health and Addiction Counsellor
Canadian Mental Health Association
12.2021 - 11.2023
- Company Overview: Mental Health and Addiction Counsellor ~ Crisis Services
- Providing support to participants and clients in crisis, crisis line support, triaging emergent or urgent, mobile support, partnering with police to assist in the resolution of the client's crisis, facilitating community resources and supports for the client, processing clients for crisis beds ~ selection, screening, intake, goal management, assisting with daily living and helping with client health and safety, data management, work collaboratively with community partners, provide follow up supports, assisting team in decisions and protocols, provide client centered advocacy civil and legal rights, assist in coping strategies and relapse prevention plans as needed
- Mental Health and Addiction Counsellor ~ Crisis Services
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
DSW Behavioral Therapist
IBI Behavioral Therapy
03.2021 - 09.2022
- Company Overview: DSW Behavioral Therapist
- Working with children who have special needs, running personalized curriculum on peak relational training and behavioral analysis
- Individualized therapy sessions, monitoring and documenting all data for graphing and individual growth
- Designing new curriculum and programs for each child
- DSW Behavioral Therapist
Frontline Support/Case Management/Shift Lead-Coordinator
The David Busby Centre
11.2017 - 08.2021
- Company Overview: Frontline Support/Case Management/Shift Lead-Coordinator - Transitional Housing Case Manager, Outreach Counsellor
- Working with those suffering from mental illness, struggling with addiction, and experiencing homelessness or at risk of becoming homeless
- My role is to help bridge the gaps by helping individuals to access resources that they may not otherwise be able to access due to their present circumstances
- My role as a case manager, is to empower people, draw on their own strengths and capabilities and promote an improved quality of life, by facilitating timely access to the necessary supports and thus reduce the risk of homelessness and or help them achieve housing stability
- Efficiently managed medication charting, dispensing, and the control and witnessing of narcotic prescriptions, logging, and data entry
- Frontline Support/Case Management/Shift Lead-Coordinator - Transitional Housing Case Manager, Outreach Counsellor
Owner/Childcare Provider/ECE
Carrie-Lyn's Home Childcare
06.2006 - 03.2021
- Company Overview: Owner/Childcare Provider/ECE
- Kept daily records on individual children, including daily observation and information about activities, meals served, child's disposition, and medications administered
- Kid sparks preschool curriculum followed to ensure school readiness for each child
- Homeschooling and educating young children while building computer skills with zoom programming
- Owner/Childcare Provider/ECE
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
Education
Social Service Worker (SSW)
Durham College
Oshawa, Ontario01-2025
SSW
Sir Sandford Fleming College of Applied Arts/Tech
Peterborough, Ontario06-2009
Early Childhood Educator - DSW
Stratford Career College
Toronto, Ontario06-2006
Medical Laboratory Technician/Assistant -
CDI College
09.2004
Skills
- Collaborative Teamwork
- Self-Motivated
- Innovative Thinking
- Empathetic Support
- Compassionate Listener
- Effective Communication Skills
- Adaptable Learner
- Clear Communication Skills
- Effective Leadership
- Effective Conflict Resolution
- Analytical Thinking
- Analytical Problem-Solving
- Interpersonal
- Decision Making
- Customer Service
- Driven and Determined
- Goal Oriented
- Coaching and mentoring
Certification
- First Aid and CPR, Naloxone Training
- WHMIS 2015, Occupational Health and Safety Awareness
- HIFIS (Homeless Individuals and Families Information System), EMHware
- Trauma-Informed Training, Trauma-Informed Care in Homelessness and Housing Programs
- AODA (Accessibility for Ontarians with Disabilities), IASR (Information and Communications Standards, Employment Standards, Design of Public Places)
- Stress Management and Wellness, Managing and Coping with Stress Training
- NVCI (Nonviolent Crisis Intervention) Training and Certification, Workplace Violence and Harassment Training
- VISPDAT (Vulnerability Index - Service Prioritization Decision Assistance Tool), OCAN (Ontario Common Assessment of Need)
- Fire Safety and Fire Extinguisher Training, Safe Lifting Training, Sharps Training
- Mental Health in the Workplace Training, Harm Reduction Training (Modules 1, 2A, 2B)
- COVID-19 Health and Safety, Personal Protective Equipment Training
- Slips, Trips, and Falls Training, Infection Prevention and Control Training
- Diversity in the Workplace, Ethics and Professionalism Training
- IT Risk and Cybersecurity Training, Email Etiquette Training
- Workplace Bullying Training, Creating a Respectful Workplace Training
- AODO - Understanding Human Rights Training, The Consummate Professional Training
Hobbies and Interests
- Devoted to spending quality time with my children, family, and friends, fostering strong personal connections.
- Actively engage in various activities with my children, including sports, crafts, and outdoor adventures.
- Prioritize self-care to maintain balance, ensuring I can contribute fully to my family, friends, and professional responsibilities.
- Committed to continuous personal and professional growth by pursuing relevant training and skill development opportunities.
Timeline
Team Lead - CICR
Canadian Mental Health Association
11.2023 - Current
Outreach Counsellor
Youth Haven
09.2022 - 03.2024
Mental Health and Addiction Counsellor
Canadian Mental Health Association
12.2021 - 11.2023
DSW Behavioral Therapist
IBI Behavioral Therapy
03.2021 - 09.2022
Frontline Support/Case Management/Shift Lead-Coordinator
The David Busby Centre
11.2017 - 08.2021
Owner/Childcare Provider/ECE
Carrie-Lyn's Home Childcare
06.2006 - 03.2021
Medical Laboratory Technician/Assistant -
CDI College
Social Service Worker (SSW)
Durham College
SSW
Sir Sandford Fleming College of Applied Arts/Tech
Early Childhood Educator - DSW
Stratford Career College
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