Carrie Llewellyn
Mill Village
Summary
Dynamic professional with 20 years of experience in drywall installation services. Expertise in problem solving, resource allocation, and customer relationship management. Proven track record of enhancing client satisfaction and achieving operational excellence.
Overview
21
21
years of professional experience
Work History
Owner/Operator
Next Generation Drywall
Halifax
01.2005 - Current
- Managed daily operations of drywall installation and finishing services.
- Coordinated project timelines and resource allocation for multiple job sites.
- Trained and supervised team members on safety procedures and installation techniques.
- Cultivated client relationships that enhanced satisfaction and generated repeat business.
- Oversaw inventory management and procurement of materials for projects.
- Implemented quality control measures to maintain high standards in workmanship.
- Conducted site inspections to assess project progress and address issues promptly.
- Facilitated communication between clients, contractors, and suppliers for seamless operations.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Built long-term customer relationships through exceptional service and effective issue resolution.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Executed cost-saving measures across departments while ensuring quality standards were upheld.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Resolved conflicts between employees in a professional manner.
- Ensured compliance with safety regulations throughout the facility.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Maintained safe driving habits to protect property and the general public on roadways.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
Education
High School Diploma -
Park View Education Centre
Bridgewater, NS06-1989
Skills
- Project management
- Operations management
- Resource allocation
- Inventory management
- Quality control
- Contract negotiation
- Customer relationship management
- Time management
- Problem solving
Other Assets
- Worked for Edward Llewellyn Drywall Contractor 1990-2003
- Worked for Provident Development Corporation - completed deficiency work for Convoy Quay Gardens in Bedford, Nova Scotia (Condos with structural damage). 2003-2004
- Worked for Renew Restoration - Lee Smith 2004-2005
- Worked for Grey Maine Construction in Bermuda at the Fairmont Hamilton Princess, West Wing -plastering, steel stud framing in Georgetown, Bermuda. Plastering and Wet Sanding a mansion in Tucker's Town, Bermuda. 2006-2010.
- Worked for System Care Restoration Company. 2011-2016
- Worked for James Proper Care Restoration Company. 2017
- Worked for First Onsite Restoration Company, Bridgewater. 2018
- Worked for Chinese Lobster Processing Plant in Port Mouton, NS - Supervisor of Processing and Packing for lobster shipments to China. 2018-2019
- Self Employed - Next Generation Drywall. 2019 to present.
Timeline
Owner/Operator
Next Generation Drywall
01.2005 - Current
High School Diploma -
Park View Education Centre