Carrie Kolbin
Whitby,ON
Summary
Experienced, reliable and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to internal and external customers improving business performance. Experienced in all aspects of customer service and sales. Effectively communicates and cultivates rapport with people of all ages and backgrounds.
Overview
25
25
years of professional experience
Work History
Partner Relations Consultant
Multi-Health Systems Inc. (MHS)
03.2010 - 08.2020
- Responsible for Account Management - maintaining and growing assigned Territory Accounts
- Helped organizations effectively select, measure, develop and support talent with assessments
- Helped organizations effectively choose and implement customized training programs for employee team building, engagement and development
- Helped clients exceed their projected revenue plan
- Assisted customers in increasing efficiency and effectiveness of their revenue generating and mission critical employees
- Delivered business targets with consistent over-achievement
- Travelled in territory to provide face to face customer support and develop new business
- Researched and attended Talent related Conferences across the USA and Canada
- enrolled new customers into certifications of MHS tools like the EQi 2.0, Pearman Personality Integrator and MSCEIT
- Certified EQi 2.0/EQ360 Practitioner
- Certified Discovery Learning Assessment Practitioner (Change Style Indicator, Influence Style Indicator, Discovery Leadership Profile, Emerging Leader Profile, Decision Style Profile)
- Developed content and running online training webinars for customers 1:1 as well as public webinars on talent tools
- Maintained Salesforce data, updating leads, outbound calls, sales and forecasting.
Inside Sales Executive
Sun Microsystems
04.2007 - 02.2010
- Worked closely with outside sales representatives to jointly close complex deals requiring multiple touchpoints with prospects or clients.
- Built strong and reliable relationships with clients and turned business opportunities into closed deals.
- Developed persuasive sales techniques to convert inquiries into closed deals, boosting company profits.
- Participated in ongoing professional training programs to further hone selling skills and stay current with best practices in inside sales techniques.
- Consistently met performance metrics such as call volume, talk time, and deal closure rates, contributing to the overall success of the sales team.
Team Manager - Inside Sales
Hewlett Packard Canada
02.2003 - 04.2007
- Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Led employee relations through effective communication, coaching, training, and development.
Team Leader - Client Services
TD Meloche Monnex Insurance
11.2001 - 02.2003
- Conducted regular reviews of operations and identified areas for improvement.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Team Leader - Call Center and Sales
Sprint Canada/Rogers Telecom
01.1996 - 01.2001
Education
Some College (No Degree) - English/Language Arts Teacher Education
York University
Toronto, ONSkills
- Exceptional Sales and Communication Skills
- Strong work ethic and ability to deliver results under strict deadlines
- Proven ability to develop and nurture existing and new Customer relationships
- Accountable for delivering business targets with consistent over-achievement
- Strong planning and execution skills
- Established record of leadership
- Expertise in Customer Service & Support
- Proven team player
- Strong understanding of Emotional Intelligence and it's importance
- Excellent Time Management skills and Independence
- Strong problem solving skills
- Goal driven
- Innovative and Creative
- Shows initiative and seizes opportunities
- Client Engagement
- Strategic Planning
Languages
English
Native or Bilingual
Timeline
Partner Relations Consultant
Multi-Health Systems Inc. (MHS)
03.2010 - 08.2020
Inside Sales Executive
Sun Microsystems
04.2007 - 02.2010
Team Manager - Inside Sales
Hewlett Packard Canada
02.2003 - 04.2007
Team Leader - Client Services
TD Meloche Monnex Insurance
11.2001 - 02.2003
Team Leader - Call Center and Sales
Sprint Canada/Rogers Telecom
01.1996 - 01.2001
Some College (No Degree) - English/Language Arts Teacher Education
York University
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